The store needs to answer the telephone when you call. I had to ring 10 times to get someone to answer on 3/3/2012 when i had the wrong part delivered. The customer services were brilliant and...
pleased with the bedstead, but disappointed with the delivery. As we opted to pick the bedstead up from the store, rather than the wharehouse( i had the option of going to the wharehouse myself on...
Read more
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback the contents of which has been noted.
In most cases, our customers prefer to collect immediately from our local Sharston warehouse however we will transfer small items to the store for collection. In these instances it is very unusual for an item to take 2 weeks to be transferred from our warehouse to the store for collection. We will investigate why this was the case on this occasion.
Please accept our apologies for the delay and i do hope that you will return to our store in the future for a more positive experience next time.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
