Staff were helpful and friendly we needed to order an extra piece which was easy to do. We have used cousins a few times before the only criticism would be the the delivery times are always really...
Promised compensation due to a late delivery by Cousins sales staff on the phone. On collection the staff denied all knowledge of this conversation and refused to offer any discount even though the...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it.
We are sorry that you are unhappy with the service you received in store with regards to the delay to your order. We have checked your order, and all associated notes, and we are unable to find any reference to any compensation being received.
We can only apologise for any miscommunication that has occurred with reference to your order and hope that this experience will not deter you from shopping with us again in the future.
Once again thank you for taking the time to leave us feedback.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We are sorry that you are unhappy with the service you received in store with regards to the delay to your order. We have checked your order, and all associated notes, and we are unable to find any reference to any compensation being received.
We can only apologise for any miscommunication that has occurred with reference to your order and hope that this experience will not deter you from shopping with us again in the future.
Once again thank you for taking the time to leave us feedback.