Fabulous customer service. No pushy salesmen, just genuinely helpful staff, who were more than happy to help without you feeling any obligation to buy before you were ready. We visited Cousins...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback. We're thrilled to see that you're so pleased with your purchase, and that you received helpful advice from our in-store sales team. We look forward to seeing you again in the future and hope you continue to enjoy your new furniture.
Thank you for your feedback.
We are concerned that you are not fully happy with the quality of your furniture and therefore we will ask a member of our Customer Service team to get in tocuh with you to discuss this further.
Your feedback is important to us so once again thank you for taking the time to review us.
good range of sofas, lots of choice, delivery men were great, only annoying part was having to wait 12 weeks until sofas were in stock and then I had to pay full price when they had gone down by 25%...
Good salesman with excellent knowledge and not pushy. Shame that finance staff not the same! Also NOT explained that you charged for credit card transactions until the payment was being made! It is...
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Product reviews
Dyddiad y pryniant: 05/05/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
LARGE RANGE OF PRODUCTS AT GOOD PRICES
Product reviews
Dyddiad y pryniant: 20/04/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
no pressure from salesman which was a bonus
Product reviews
Dyddiad y pryniant: 01/06/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
service as excellent, from start to delivery, delivery men very helpful and polite.
Product reviews
Dyddiad y pryniant: 08/04/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Yvonne was very helpful to us on our visits to the Tyseley store.
Cousins store provided good service, however the delivery service was terrible. A lady rang me on a Tues to say they could deliver that Friday, I asked if it would be moring or afternoon as I had to...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback. We are sorry for any poor experience on the day of delivery. We are currently looking in to increasing our level of service that will enable us to inform customers the evening before with an approximate timeslot for delivery.
As we do deliver to room of choice, unpack/ dispose of the packaging and assemble the majority of products it is difficult for us to specify an exact time for delivery hence why our teams will call and confirm a few hour time slot on the morning of delivery.
Once again, please accept our apologies and please be assured your comments are very valued.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
