Would have been excellent but when I ordered settee I also asked about buying extra material, no one came back to me. Have since been back and now have a price.
Asked for someone to come and review the sofas as the knots have become undone no one from the cousins team has turned up. Real big dissapointment
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your recent feedback.
We are sorry that you feel disappointed.
We are somewhat surprised by your feedback as our records show that a technician has been out and confirmed to us that the ties on your knowle chair required replacing.
Following his visit, we are pleased to confirm that the ties have recently arrived in to stock and we have asked our technician to contact you in the next 48 hours to arrange a convenient appointment to fit them for you.
If you require any further assistance following the technicians visit, please do not hesitate to contact our Customer Service team on 0121 665 2000.
Thank you.
Patiently waited upto the 8-week estimate delivery ! Politely enquireing after 3 months where our "expensive " £3k suite was? We were fobbed off every week before threatening to cancell after over 8...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback, it is very important to us.
We have been advised that Mr Shotton has been in touch with you to discuss this in more detail and has noted your comments to be investigated.
We thank you for your positive comments made during your conversation with Mr Shotton and we do hope that following your discussion you feel that we do value your custom and that you will reconsider your decision on returning to us in the future.
Please accept our apologies for any inconvenience caused.
Product reviews
Dyddiad y pryniant: 06/04/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Excellent customer service, staff very friendly and helpful.
Product reviews
Dyddiad y pryniant: 23/06/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Cousins are now my wifes favourite store. Superb service. Thank you
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
