Salseman reasonably okay. Staff behind screen dealing with payment, shockingly poor - looked unkempt, did not listen to why we were there. We said we had come to pay for products. She said "we...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback.
We have taken on board your comments regarding your experience with our sales office and will deal with this in a positive and constructive manner.
We understand that a technician has attended to your concern with the leather and your service request has been completed.
Once again thank you for your feedback.
I felt a bit let down with the sales advisor I had as this person did not advise me correctly on one point of my order.
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback.
We are sorry that you feel disappointed with your wardrobe. As displayed in the store the Horizon 6000 range is only available with the grey tinted mirror and does not have any other options to choose from.
Once again, thank you for your feedback as it is very valuable to us.
Delivery did seem a long time in comparison with other stores but it was, however, as shown on the sales invoice. Excellent service from delivery men - even moved an old sofa for us into the garage.
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for giving us your feedback. We're pleased to see you were happy with the service you received, and even more so that our delivery team were able to help you with your old sofa. We're happy to hear that you are pleased with the products you chose; if you do come across any issues with your sofa please don't hesitate to get in touch with our customer service team on 0845 901 4000.
Thank you for your recent feedback.
We are sorry that you are disappointed with your choice of colour and that you have found your experience to be a negative one.
If you would like to discuss this with us in more detail please do not hesitate to get back in touch with our Salford Store.
I was actually very disappointed with cousins at first, as I collected my item from the distribution centre, to arrive home and b completely different item
To what I had ordered! I phoned cousins and...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your comments; we're very sorry about this mix-up during the delivery of your goods and are pleased to see it was dealt with as quickly as possible. We're glad to hear you are happy with the product you chose and once again would like to apologise for the initial error on our part.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
