Knowledge of sales man was very good and we felt under no pressure but had all the questions answered! Delivery on time and at a time good for us!
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback - we're so pleased to see you're fond of your new divan, and that we could help tailor it to best suit you.
We hope to see you again soon.
initial salesman gave us wrong info
store manager clarified (but we had to order at more expensive price than initially told!)
customer services were poor and unresponsive when goods delivered...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We have looked in to your comments and the accessory you had chosen was a discontinued item and we only had one left in store.
We are sorry that it was slightly damaged when you came to collect and the only option we could give you was a refund or a small discount in view of this.
We are sorry that our communication with you was not of our normal high standard.
Product reviews
Dyddiad y pryniant: 26/08/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very pleased with product and with service in store and also from delivery staff.
We witnessed one customer being waived the 2% credit card fee by one of the Cousins when we had to pay it after spending a few thousand pounds. It's double standards. We witnessed this when...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your recent feedback.
We will investigate in to your comments relating to a charge being waivered as we can assure you that this would normally not be the case. Charges for processing credit card transactions cannot be avoided and the reason we charge 2% for these transactions is to remain keen on price rather than factoring it in to the purchase price of all our products.
In turn this allows customers who wish to pay by alternative methods such as debit card, cheque or cash not to incur the additional cost.
Once again thank you for your feedback and we are pleased that you are happy with your purchase.
Product reviews
Dyddiad y pryniant: 17/08/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very helpful and polite.No one rushes you,given time to make your own choices.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
