I had originally arranged to pick up the product from the store and was left wondering where my order was once the date for its delivery had been and gone with no communication leaving me wondering...
Good selection of products, pleasant staff and competative pricing. Delivery staff customer service was excellent, could not fault their care and co-operation.
The lady in store was very helpful, when placing the order as was the lady who took final payment when the items had arrived in store. The 2 gentlemen who delivered were excellent, placing sofas...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you or taking the time to leave us such wonderful feedback.
We're thrilled that you were so impressed with our staff and the service they gave you.
We look forward to seeing you again in the future.
poor communication, poor lead time-lead time changed 4 times,
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you had to wait longer than you expected.
Lead times are only changed when we experience delays getting stock from suppliers which our out of our control. We can only apologise that our communication with you was not to our normal high standard.
Once again, thank you for your feedback as it is very valuable to us.
Excellent service from Cousins.
Hassle free browsing in the store.
They stored items until we were ready for delivery.
Product reviews
Dyddiad y pryniant: 21/08/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
I phoned to arrange a different delivery address. Staff polite, friendly and helpful.
Product reviews
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you have had an issue with your purchase. We always want our customers to be happy with their purchase as well as having a good experience purchasing from us.
If you would like us to investigate the issue with your product please do not hesitate to contact our Customer Services department who will be happy to assist you.
Once again, thank you for your feedback as it is very valuable to us.
SALESMAN V.HELPFULL AND CASH COUNTER V.POLITE BUT NOTICED WHAT APPEARED TO BE MANGEMENT WALIKING ROUND PICKING ON STAFF AND BEING QUITE RUDE.IF SOMEBODY WHO WORKED FOR ME HAD DONE SOMETHING WRONG I...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
First of all we are very glad you are happy with your purchases.
We will be investigating your comment regarding the staff. Please allow us to assure you that our management generally have a very good relationship with the staff and that this type of incident is very rare.
Once again, thank you for your feedback as it is very valuable to us.
We are sorry you are unhappy with your purchase and experience with us. We always want our customers to be entirely satisfied and strive for an excellent experience when purchasing from us.
If you wish us to progress the issue with your purchase please contact our Customer Service department on 0121 665 2000 who will be happy to assist you.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
