Transaction at store excellent.
After delivery poor.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you had an issue with your purchase. Having checked your order it would seem that the replacement castor was sent to you directly from the manufacturer and not via us so we did not know when the castor arrived with you.
If you have any issues with a product or service our customer service team are available to assist you on 0121 665 2000.
Product reviews
Dyddiad y pryniant: 24/11/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Really delighted with sideboard. Delivered exactly as promised.would recommend
The store was well planned, and the staff were very helpful without being 'pushy'!
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your review.
We're glad to hear you were happy with your bed choice, and that our staff in store were able to help you make the right decision. We look forward to seeing you again in the future and hope you continue to enjoy your new furniture.
Thank you for your feedback.
We are sorry that you are unhappy with your experience with us and that the product you received were not up to standard.
I have checked your order and spoken to our customer service department who have been dealing with your order and I understand that it has now been agreed to give you a full refund once we collect the chairs from you.
Once again I am sorry that our service was not of our usual high standard and can only apologise for this.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
