I was very disappointed with the delivery of my sofas due to the fact I had paid extra to have the arms removed on the large 3 seater but this was not the case. I therefore had to arrange another...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're extremely sorry for the inconvenience this caused you. Whilst our delivery team did their best to disassemble and redeliver your goods as quickly as possible, we can understand that this extra wait may have been frustrating for you.
Once again we extend our sincere apologies for this error and we thank you for taking the time to leave your comments.
Product reviews
Dyddiad y pryniant: 29/11/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Well laid out, Friendly, helpfull staff, know their products
The delivery was very disappointing took longer than they said and didn't keep us informed.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're sorry to see you experienced a delay on the delivery of your goods. Although we always endeavor to give delivery estimates that are as accurate as possible, some of our products do occasionally take slightly longer due to high demand.
We can only apologise that in this instance you felt there was a lack of communication from us, and we do hope that you continue to enjoy your new furniture.
Very friendly & helpful service, as a repeat customer i would recommend it's worth a visit....
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your comments.
We're pleased to see you were so happy with the service you received in store, and that as a returning customer you are impressed once more with the quality of our products.
We hope you continue to enjoy your new sofa and look forward to seeing you again in the future.
Product reviews
Dyddiad y pryniant: 27/12/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Service was definitely up to a very standard, good shopping experience
Thank you for taking the time to leave us feedback.
We apologise if you feel your barstools are not of the quality you expected. If you do have any issues with them please do not hesitate to contact our customer services department on 0121 665 2000.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
