Ordered a sofa bed at Christmas. delivery quoted at 2-4 weeks. deliverd on 06-04
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you did not receive the high standard of service you expected from us.
Having checked your order the delay was caused by the sofa bed supplied by the manufacturer being faulty and needing to wait for them to send a replacement to us. Obviously, we would not have been happy to send you the original sofa bed knowing that it was not of a suitable standard.
Once again, thank you for taking the time to leave us feedback and please accept our apologies for the delay to your order.
The customer service was fine with rregards to keeping me informed, but the delivery service was disgraceful. I suggest they get rid of Yodel as they are letting them down unless I was just very...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are very sorry that you had issues with the delivery service. It is very rare for this type of issue and we are very disappointed that it has happened with your order. Our senior management team are aware of this issue and have spoken to Yodel regarding your order.
Once again, we are sorry for the issues you experienced with your delivery and hope you will accept our apologies.
Product reviews
Dyddiad y pryniant: 18/03/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Service excelent - items delivered earlier than expected
Product reviews
Dyddiad y pryniant: 17/03/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Excellent customer service
Product reviews
Dyddiad y pryniant: 10/02/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very good service. First class delivery drivers. Very helpful.
They promised the lamp will be delivered with in 2 - 4 weeks but it took 6 weeks & even than they apologised that the lamp is out of stock. However, offered me the one on display and gave me some...
Gareth from your Dudley branch was absolutely brilliant!! Called me back when promised, went above and beyond to get me the item well before the due date, couldn't have asked for better.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're so pleased to see you were happy with the service in our store, and that you were happy with the bedroom furniture you chose.
We hope you continue to enjoy your new furniture and look forward to seeing you in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
