Lack of information during the delivery period, I only found the order was delayed when I progressed the order myself.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry that your order was delayed and that you were not kept informed as you should have been. Having checked your order it appears that our order progress department sent you a letter at each point the order was delayed and we apologise if these did not reach you.
We are glad that you are pleased with the majority of your products but with regard to your recliner chair a member of our customer services department will be in touch shortly and will be happy to help you rectify the problem.
Happy with Cousins, l have always found the staff very pleasant and helpful and the deliveries are always when they say they are going to be. I have not always found that with other stores.
Product reviews
Dyddiad y pryniant: 09/03/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Fabulous choice and quality, unbeatable prices and excellent customer service
Sofa ordered September 2012 arrived May 2013. POOR
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're very sorry for the delay you experienced and can only apologise for any inconvenience caused.
We do hope you continue to enjoy your new furniture and thank you again for taking the time to leave your review.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
