Thank you for your comments.
We're pleased to see you were happy with our service in store. The particular item you selected was a made-to-order product and whilst we endeavor to get products out to our customers as soon as possible, longer lead-times can sometimes be experienced with these bespoke goods.
We do hope you continue to enjoy your new furniture and look forward to seeing you again in the future.
Thank you for taking the time to leave us feedback.
If there is anything we can help you with to improve your experience with us please do not hesitate to contact our customer service team on 0121 665 2000.
Service of staff at store excellent but not happy with quality
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are really pleased to hear that you rate our customer service in store as excellent; it is always nice to hear from our customers that we are doing well. However, we are sorry to hear that you are not satisfied with the product itself and can only appologise for this.
Thank you.
Product reviews
Dyddiad y pryniant: 25/05/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Pleasant staff member with good working knowledge of products.
We had a very good salesman and ordered the chairs and settee without any hassle, however when delivery was imminent we were very disappointed with the attitude of the female who was anything but...
Nicely displayed and comfortable to walk around without being hassled.
Delivery men trod dirt into a newly laid carpet.(lee longlands delivery took their shoes off).
Thank you for taking the time to leave us feedback.
We are sorry that you experienced a delay to your order. Unfortunately the delay was beyond our control as our manaufacturer shipped the goods to us later than expected.
Having checked your order we believe that our order progress department sent you a letter to inform you of the delay. We are, however, sorry if this letter did not reassure you that your order was on its way.
Once again, thank you for taking the time to leave us feedback about your experience shopping with us.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
