bad communication - blamed warehouse and others for delay - delivered and marked carpet and scratched door
Cousins Furniture Stores
Cousins Furniture
12 years ago
We apologise for any inconvenience caused during the entire Cousins experience. Feel free to call customer service on 0121 665 2000 if you feel that you need to discuss your order further.
Thank you for taking the time to provide us with feedback.
the waiting time is ridiculous, I was told 2-4weeks it took 7weeks and even then they sent the wrong picture, I ended up with the one in the store that was really second hand!!!!!!
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do apologise for any inconvenience that has been caused. The delay to your order was due to the communication problems that occured with our suppliers. Once again we do apologise for any delays in you recieving your picture.
Customer service and aftercare is shocking. I will never go back.
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us with feedback. We do apologise for any inconvenience caused during the delivery process and hope you are enjoying your dining furniture.
Told that on delivery the divan would be assembled. This did not happen and was left for us to do
I subsequently order a headboard and requested that I collect from the store. On arriving was told...
Read more
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us feedback to Cousins Furniture Stores. We do apologise for any miscommunication between you and Cousins furniture. We hope this does not affect your next visit with us!
Good overall experience, although delivery took a number of weeks for an 'In Stock' item. Longer delivery times are acceptable when delivery is free, but having paid for the service I'd expect a...
Read more
Cousins Furniture Stores
Cousins Furniture
12 years ago
Lovely to hear that you are enjoying your new dining table! We do apologise for any inconvenience that has caused the delay of your order and hope this does not affect you on your next visit with us at Cousins.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
