Very helpful sales man but a week late delivering (custom made item delivered from manufacturer)
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do apologise for any inconveniences caused from your late delivery but we are pleased that you have received a good customer service.
We do hope you are enjoying your purchase!
Ordered on line. Called Solihull store with query regarding delivery & was told you ordered it on line you have to call this number - it was the wrong number as I was trying to sort a redelivery. The...
Read more
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your time giving us feedback.
We sincerely do apologise for this miscommunication about the numbers that has been exchanged to you on this occasion it was not our intention to do as such. We always try our best to give the best customer service we can, we can only apologise that you received a less than satisfactory service and we do hope this does not affect your next visit with us and that you are enjoying your purchase!
terrible would never shop their again,delivery was a joke but an expensive one I bought a dining table paid £39 for it to be delivered was then told by drivers they wouldnt leave where I wanted a...
Read more
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do sincerely apologise for our late reply to your Feefo feedback.
We have carried out an investigation due to your situation and it’s our policy we have to deliver all furniture inside and to the room of purchase.
We do apologise if this has caused an issue to your delivery experience but it is within our health and safety guidelines we deliver in this way.
We do hope this does not affect your visit with us at Cousins Furniture.
Delivery guys very friendly but knew they had scratched floor and didn't say
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your time giving us your feedback, we do appreciate it. On behalf of Cousins let me apologise for any scratches that are on your floor but let us reassure you our delivery team operate to the highest standards in quality and safety they can. We do hope that this does not affect your next visit with us at Cousins Furniture and we look forward to seeing you again.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
