I understand that this store has been the victim of some sort of scam with regards to collection of goods so I didn't mind taking along I D. What I wasn't happy about is that they photocopied my...
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for providing us feedback.
We do sincerely apologise if we have caused any inconvenience within the process of identification, it is not in our intention to have our customers feel uncomfortable passing on this information.
However, we do keep all our customers identification private and confidential. We have our customers best interest at heart and will always want them to be protected from any identity theft.
We do apologise that your concerns were not treated in the correct manner and if you feel you would like to discuss further about this, please do not hesitate to call our customer service team on 0845 901 4000
Hope you’re enjoying your purchase.
Very helpful and efficient. I had to contact cousins after the expected delivery date expired but once called they got the suite delivery date sorted. It was delivered to them on the 12 weeks not...
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your kind feedback.
We do want our customers to receive the best possible service we can provide and we are happy that you have received just that.
We do apologise if we have caused any inconvenience and do hope this does not affect your next visit with us at Cousins Furniture.
Enjoy your sofa!
Had a problem with our new suite and been waiting months to resolve it. Too many people involved and right hand do not know what left hand doing. Too many excuses and not good ones
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for giving us your time to provide us feedback.
We do sincerely apologise if we have caused any inconvenience due to the issues you have been having with your suite. Our customer service team is currently working to resolve these issues and will contact you as soon as possible so you are kept informed of any updates.
If you wish to discuss any more about your delivery please do not hesitate to contact our customer service team on 0845 901 4000
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
