We had to wait 3 months plus for these items. At the time of ordering we were told the chairs were in stock but the table was not even though it was in the sale. We think we were deliberately misled.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are not happy with the service you received in store. Although we do have large stocks of furniture ready to be dispatched we also, like most furniture stores, order furniture from our suppliers when it is ordered by our customers as this allows us to display our full range in store.
Unfortunately, on this occasion, we did not already have stock of the table you ordered which is why you were loaned a table while we were waiting for yours to come into stock.
Once again, thank you for your feedback and we hope that this experience will not prevent you shopping with us in the future.
Products are good but delivery charge is extortionate, will factor that into any future purchases I make. Also, Cousins need to narrow down delivery times at the very least to am/pm. Working...
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Product reviews
Dyddiad y pryniant: 17/01/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Good service and product met our needs for occassional inexpensive Bedroom chairs
Really bad customer service we have complained twice and had no response, they could not care once they had our money, really disappointed that a manager would not even speak to us or even reply to...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback.
We are sorry for the issues you had with your order and we can only apologise for the lack of communication from the sales person dealing with your order. Please accept our assurances that the points you raised in your review have been forwarded to the relevant people to follow up.
Once again, we are sorry for your experience and hope that this experience will not prevent you from shopping with us in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
