First we was told 3 weeks for our 2 and 3 seater sofas by the sales rep, and to be truthful that is why we definitely ordered them, if we had known it was to take 2 months we would of gone elsewhere....
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your feedback. We are sorry that there was a delay to your order, we have checked your order and hope you can accept our assurances that at the time of ordering your order was expected in the time frame quoted by our sales staff but there were unfortunately delays in getting the order from our supplier.
We are sorry that you are unhappy with the service you received and can only apologise that you were not kept updated on the status of your order.
Once again, thank you for leaving us feedback and we hope that you will reconsider shopping with us again in the future.
Excellent service at a reasonable price. I think if old furniture was removed at the same time I would have been willing to pay a small extra charge. Annoyingly I have still got my old broken...
Excellent service from purchase to delivery. Salesman Stewart Morris in the Dudley branch was very helpful and didn't rush us at all. (We found all of the staff to be very pleasant and friendly). We...
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. We are thrilled that you are so pleased with the service in our Dudley store and will make sure that your comments are passed along.
Again, thank you for your kind words and we look forward to seeing you in store again.
Long wait to be served in store due to lack of staff in dept and other staff not prepared to help across departments. Card readers not working so details taken manually. Did not go through. Was...
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are unhappy with the service you received from our store and can only apologise for this. Unfortunately on occasions where payments have to be taken manually our banking procedures require the card address to match the home address for security reasons.
We can only apologise that the store contacted you repeatedly for the bank transfer. This was most likely due to them wanting to fulfil the order for you as quickly as possible.
Once again, we apologise that the service you received was not of the standard expected and we hope that you would reconsider shopping with us again in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
