Ordered over 5k of furniture. Received items late and no contact from Cousins. The delivery charge should have been waived at least.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for leaving us feedback. We are sorry that you unhappy with the service you received in store and can only apologise for this. Unfortunately, there was an unforeseen delay in getting your order from the manufacturer. It is normal procedure for the stores to keep customers updated on the progress of their orders and can only apologise that this does not appear to have happened in your case. Please accept our assurances that this is not the norm.
Once again, thank you for leaving us feedback and we hope that this experience will not discourage you from shopping with us again in the future.
Arrived to pick up item only to find all computers down,told by staff nothing could be done until computers back on line.The members of staff finally sorted out problem by calling the manchester...
Delighted all round! Fantastic quality couch which we had made to measure, dining room suite first class. Service and delivery also impressive.
Would and have recommended Cousins Furniture Store.
Furniture quality is great. All sales staff good but found one sales man not so helpful. Also were over charged on each piece of furniture and had to go back twice to sort it. Warehouse collection...
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Dyddiad y pryniant: 28/12/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Extremely helpful and friendly sales person
Dyddiad y pryniant: 03/03/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
All went smoothly
Dyddiad y pryniant: 22/02/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Good service in store and post order. Was delivered ahead of schedule.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
