Thank you for taking the time to leave us feedback; it is appreciated. The manufacturer of the chair you ordered does take 7 - 9 weeks to make and deliver their products to us and this should have been made clear when you made the order. We can only apologise if this was not the case.
With regard to the colour of the chair appearing to be different in the store to in your home, as we're sure you appreciate that, due to their size, it would be impossible to light our stores without the aid of artificial light. We can only apologise that this has had an effect on your order and hope that this will not prevent you shopping with us again in the future.
The standard of service from Cousins has been excellent, from the sales staff to admin to the delivery people. Friendly, helpful and courteous at all times, I would highly recommend them to all my...
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Product reviews
Dyddiad y pryniant: 13/05/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Cousins have given me excellent service, from choosing my bed to the delivery.
Was expecting the delivery within 2 to 3 weeks. It took about 8 weeks. I had to make several phones calls, even visited the store a few times. I even went in to pick up the mirror having received an...
Appauling delivery service i have sent feedback regarding this never received an email back disgusting!
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. We are sorry that you are unhappy with the delivery service you received. We will ensure that your comments are passed onto our customer service team.
I hope that this experience will not prevent you from shopping with us again in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
