The packaging was really unnecessary. I emailed to explain this and asked if i could return all the plastic bubble wrap and air bags that my order came with but received nothing back.
We need to...
Read more
Muhammed
Cooksmill
6 years ago
Thank you Emily for your review. We understand you concern at Cooksmill. In fact we promote many eco friendly products. When we are dispatching glass products we try and pack them as carefully as possible to avoid breakages. Breakages not only upset customers but arguably cause more harm to the planet with a second delivery and a second product needed. We will look at ways of reducing our plastic in favour of paper.
Don’t offer items you don’t have in stock or cannot deliver
Muhammed
Cooksmill
6 years ago
Thank you for your review and I am sorry that Cooksmill didn't meet your expectations on this occasion. The straws you ordered was out of stock at the time you ordered as it indicated on the website. Our sales staff contacted you and offered a refund however you choose to wait for the item. There has been a longer than expected delay from the manufacturer for which we can only apologise. We do give lead times in good faith as they are given to us. We apologise for the delay.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review and I am sorry that Cooksmill didn't meet your expectations on this occasion. The straws you ordered was out of stock at the time you ordered as it indicated on the website. Our sales staff contacted you and offered a refund however you choose to wait for the item. There has been a longer than expected delay from the manufacturer for which we can only apologise. We do give lead times in good faith as they are given to us. We apologise for the delay.
Stove arrived broken. Had to chase for response to my email reporting same. Chased again. Replacement was better packaged but the manufacturers cardboard carton was damaged indicating that it too has...
Read more
Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review. We hope we can impress you with your next order.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the double burner stove.
STILL AWAITING DELIVERY - HAVE PHONED TWICE AND KEEP BEING PROMISED A RETURN CALL BUT NEVER HAPPENS!
Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review. We hope we can impress you with your next order.
Product reviews
Muhammed
Cooksmill
6 years ago
We apologise for the delay with your order. It is been looked into urgently.
Never ever going to order anything from here. I really had enough. The shitest service I ever received.
I ordered a month ago and still haven’t receive the missing item. Rang so so many times and...
Read more
Muhammed
Cooksmill
7 years ago
Thank you for your review and I am sorry that Cooksmill didn't meet your expectations on this occasion. The bucket you ordered was out of stock at the time you ordered as it indicated on the website. Our sales staff contacted you and offered a refund however you choose to wait for the item. There has been a longer than expected delay from the manufacturer for which we can only apologise. We do give lead times in good faith as they are given to us. We apologise for the delay.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.