Easy to use website and excellent swift delivery just in time for Xmas
Muhammed
Cooksmill
6 years ago
Thank you for your review. We are glad to hear you were happy with the order process and delivery.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Ravenhead trifle bowl.
Dyddiad y pryniant: 20/12/2019
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
I needed six sundae glasses at short notice. A web search showed this company appeared to have exactly what I wanted. An order on a Sunday morning resulted in a delivery less than 24 hours later. ...
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Muhammed
Cooksmill
6 years ago
Thank you for your excellent review. We are very glad to hear you are happy with the service, delivery and the packaging. We hope to help you again soon.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Saxon ice cream cup.
I ordered 2 items and they only sent 1. Sent 2 e-mails requesting missing item and received no reply. Suddenly without notification I received credit back to my card. No explanation, no apology and...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. We received a large number of orders leading up to the Christmas period which resulted in not all procedures been carried out to the full. We hope we can impress you with your next order.
Ordered 2 products to pick up in store. 1 was ready in a couple of days which was fine. However the other had an additional lead time of 2-3 days but still isn't ready now after 5 days. I've had no...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We would like to apologise for the delay in your order. Both items have now been collected by yourself. During the busy Christmas period we have had delays from some suppliers for which we can only apologise. We hope to impress you with your next order.
"Next day delivery" arrived after 6 days (and I'm in London, not some remote part of the country), probably more DPD's fault to be fair, and at least Cooksmill were responsive. Main thing is it did...
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Muhammed
Cooksmill
6 years ago
Thank you Edward for your review. Your order was placed on Friday evening and I can confirm it was dispatched on Monday for next working day delivery. We are sorry that there was a delay on the delivery from UPS and we will look into this matter.
There have been some negative reviews about Cooksmill and so I was getting worried in case I had backed a lemon in ordering stuff for Christmas. But they got the stuff to me in time and took account...
A solution would be to employ more staff or have clearer tracking procedures for orders etc. An order was placed on 18 Nov. I was told it would be 5 days as not currently in stock (no problem with...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review. We appreciate your comments that the staff you dealt with were polite and your problem was dealt with to your satisfaction. We would like to sincerely apologise for the delay with your order.
A good range of Churchill stonecast ware at a fraction of the cost of other suppliers. Also able to buy individual items. Firm replaced 1 broken item politely and pleasantly. Would recommend if...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We are glad to hear you were happy with our range of Churchill crockery and the after service you received. We hope we can help you again soon.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Churchill pot.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Churchill cappuccino cup.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Churchill cappuccino saucer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.