I have not received the items I had ordered. There is no information regarding delivery.
Inez Croll
Chris Elli
5 years ago
Hello,
We are sorry to hear you are unhappy with the delivery time. Our Free Worldwide shipping usually takes 10-15 working days but it can take up to 30 working days (6 weeks) as different countries’ customs can take a bit longer. Unfortunately we have no control over how long this takes.
We can see that your order is on route from the German Sorting Facilities to customs in your location country. Once the order lands there, the tracking will update with details for you and will be processed and scanned through your countries local postal services for delivery. Thank you for your patience!Kind regards, W2U
Hi. The watch dont work? Wy? Low battery? Or something else?
I put the time and it work a few minutes then stop?
I new watch should work.....
Come back too mee son what to do...
There have to be an...
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Inez Croll
Chris Elli
5 years ago
Hello, I understand you are dealing with one of our customer service team with regards to this and hopefully a resolution is reached shortly.
No hassle in ordering and their price was very competitive.Delivery was on time.I would have given them 5 stars but my watch arrived ‘dead’! I have to go to Timpson to get a new battery.I was not...
Yes, you should have warned me that it takes ages to deliver ...
Inez Croll
Chris Elli
5 years ago
Hi there,
As per the shipping times stated on our delivery information page, orders to the EU usually take 10-15 working days but we kindly ask you to please allow 30 Working days (6 weeks) as this is not a fully trackable service. Please note that this delivery service will not be fast tracked through any customs processes. We have no control over these and there are instances where packages have been held up for up to 6 weeks.
Thank you for your patience!
Kind regards, The Watches2U Team.
Dyddiad y pryniant: 27/01/2021
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
My item was shipped the day I ordered and received within the week.
Product reviews
Dyddiad y pryniant: 28/01/2021
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 years ago
I haven’t received my order and it’s been 17 days already
Inez Croll
Chris Elli
5 years ago
Hi there,
We are sorry to hear you are unhappy with the delivery time. As per the shipping times stated on our delivery information page, orders to the USA usually take 10-15 working days but we kindly ask you to please allow 30 Working days (6 weeks) as this is not a fully trackable service. Please note that this delivery service will not be fast tracked through any customs processes. We have no control over these and there are instances where packages have been held up for up to 6 weeks.
Thank you for your patience!
Kind regards, The Watches2U Team.
I would like to give a more positive review. However, to this day, 13 business days from the date of purchase, the package has not yet arrived, and there isn’t much information as to where it is. ...
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Inez Croll
Chris Elli
5 years ago
Hello there,
We are sorry to hear you are unhappy with the delivery time. As per the shipping times stated on our delivery information page, orders to the USA usually take 10-15 working days but we kindly ask you to please allow 30 Working days (6 weeks) as this is not a fully trackable service. Please note that this delivery service will not be fast tracked through any customs processes. We have no control over these and there are instances where packages have been held up for up to 6 weeks.
Thank you for your patience!
Kind regards, The Watches2U Team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.