My claim waa handled perfectly. Petplans Santuary staff are polite friendly and professional. The vet myself and the dog involved all felt we got the best service anyone could ask for.. Would...
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Jade
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Felt at ease
Friendly guy at the end of the phone didn’t feel it was all about the sale.
Jade
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15
0
Rhannwch
MG
Mr Kris Grierson
Dilyswyd gan Feefo
4 years ago
What Mr Kris Grierson said about Brooks Braithwaite:
Yes I think it was.
It was a very easy step by step process.
Ciaran
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
MR
Mr & Mrs Reid
Dilyswyd gan Feefo
4 years ago
What Mr & Mrs Reid said about Brooks Braithwaite:
Great service, great value!
Tailored insurance for my dog walking and pet sitting business. A minor question regarding what they covered was answered immediately by email next morning after my enquiry the evening before. Staff...
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Martin
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
MD
Miss Kerry Daly
Dilyswyd gan Feefo
4 years ago
What Miss Kerry Daly said about Brooks Braithwaite:
Yes
Excellent service
Ciaran
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Excellent service
Excellent service. Polite and helpful. Would definitely reccomment.
Ciaran
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
MB
Mrs Linda Bowd
Dilyswyd gan Feefo
Gwent
4 years ago
What Mrs Linda Bowd said about Brooks Braithwaite:
Yes most definitely
We talked to a gentleman called Martin Barnes he guided us through everything in detail, explaining what we needed to know, without rushing us in any way, great bloke
Ciaran
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
MH
Mrs Pauline Harrison
Dilyswyd gan Feefo
4 years ago
What Mrs Pauline Harrison said about Brooks Braithwaite:
to use and great service
Ciaran
Brooks Braithwaite
4 years ago
Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
MM
Ms Christine McLeod
Dilyswyd gan Feefo
4 years ago
What Ms Christine McLeod said about Brooks Braithwaite:
I have only given a 3 because you never know how good an insurance is until you need it.
Hopefully I will never need it!
Buying the policy was very easy & excellent choice of options.
Ciaran
Brooks Braithwaite
4 years ago
Good Morning,
Thank you for taking the time to leave your review.
We always strive to provide a consistently excellent service, and it's great to hear that your experience with us so far has been simple and positive!
If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Assume so - operative was not able to advise
No reminder that my policy had expired. Operative was unable to provide advice. The software for taking money was unable to access my bank account - I have had absolutely no issues with any other...
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Ciaran
Brooks Braithwaite
4 years ago
Good Morning,
Thank you for taking the time to provide your review. We do take any feedback received very seriously, to make sure we are providing the best possible service to our customers.
I do apologise for the experience you have had regarding the setting up of your policy.
We have emailed you directly with aim to help you resolve these matters as quickly as possible, however, if we can be of any further assistance, please don't hesitate to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.
Kind Regards,
The Petplan Sanctuary team
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.