I thought your service totally lacked professionalism. Your website had insufficient information regarding one of the products i bought, i did not receive any receipt by email to confirm my purchase,...
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Ian
Beechfield Healthcare
7 years ago
Hi, we had issues with the website and this led to 6 customers not receiving an email or purchase confirmation, all orders were dispatched however and the issue is now resolved.
We don't send out printed invoices or receipts, we do this digitally as we are working towards a paperless office to fall in line with our environmental policies, we can however send one upon request - as you never received your email, you never received your receipt and we sincerely apologise for this.
In regards to the item you purchased, it was explained at the time that we cannot accept returns on certain items for hygiene reasons and this is listed in the returns policy.
I talked to the customer service manager about your chat, she said the chat kept cutting off and she asked for your number to call you directly to discuss the issue but it wasn't given. I would like to discuss this with you and come to a solution, please email ian@beechfieldhealthcare.ie or call our landline.
Many thanks
Ian
Ian
Beechfield Healthcare
7 years ago
I hope that you are satisfied with the outcome and I really appreciate you engaging with us to get this resolved. Again, I would like to sincerely apologise for the inconvenience and we have taken your feedback on board to help improve our service. Many thanks, Ian
Cwsmer Dibynadwy
7 years ago
Many thanks to Ian and all at Beechfield for reaching out to amend and resolve my previous issues. I am most satisfied with how you went all-out to repair my initial experience which I realise now was partly down to bad luck on the day, wifi etc. "Actions speak louder than words", and your subsequent actions proved beyond a doubt that you do indeed provide a stellar service and customer care. Well done and thank you! I will definitely be back to purchase another time.
Product reviews
Dyddiad y pryniant: 08/08/2018
0
Rhannwch
JM
James McCrea
Dilyswyd gan Feefo
7 years ago
What James McCrea said about Beechfield Healthcare:
Thanks for the wonderful feedback, we really appreciate it. Many thanks, Ian
Dyddiad y pryniant: 01/09/2018
0
Rhannwch
MC
Michael Conneely
Dilyswyd gan Feefo
Ennis co Clare
7 years ago
What Michael Conneely said about Beechfield Healthcare:
1) the product itself is very good.
2) unfortunately it is not always in stock. In any case whether in stock or not Beechfield tend not to update their website. Therefore on the day of purchase ...
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Ian
Beechfield Healthcare
7 years ago
Thanks for engaging with us and for the invaluable feedback which we have taken very seriously. We have worked on a solution to ensure this is no longer a problem and we hope that you are satisfied with the outcome from our discussion. Again, we are apologise for any inconvenience caused. Many thanks, Ian
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
