Thank you for pointing that out. Will add that as a note to the product description.
Dyddiad y pryniant: 26/02/2022
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 years ago
Not very good as I ordered 2 items. When they hadn't arrived I sent an email to fine out when they would be delivered only to be told they were not in stock and I should have received an email to...
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Michael
Beechfield Healthcare
4 years ago
I checked on the status of the items that were in your order so that I could find out what happened. We have shipments arriving on a daily basis and we know when to mark products in stock and out of stock on the website. In this instance, our shipment which contained your products was not allowed to dock as the port (in Antwerp) was full. We were duly informed - 10 days later, hence the issue with completing your order. Covid has played havoc with supplies of products all over the world.
Yes, I agree with you, it is annoying but we have been working hard to do our best in such demanding circumstances.
Yours sincerely,
Michael O'Brien
Product reviews
Michael
Beechfield Healthcare
4 years ago
I can assure you that this was an isolated event. If ever you urgently require specialist mobility products please call our customer service team on 0818 989 353 or email sales@beechfieldhealthcare.ie and request that they call you.
Yours sincerely,
Michael O'Brien
Product selection is very good and description online informative of product.
Product reviews
Dyddiad y pryniant: 22/02/2022
0
Rhannwch
GM
Geneviee Mooney
Dilyswyd gan Feefo
4 years ago
What Geneviee Mooney said about Beechfield Healthcare:
Communicate. I was left waiting two months for delivery with no word.
Michael
Beechfield Healthcare
4 years ago
Genevieve,
I'm really sorry about the long delay in delivering your order and not communicating with you to that effect. Due to Covid, supply chains have been badly affected all over the world and this in turn has led to long delays in getting stock into the country.
Again, sorry for any inconvenience caused.
Yous sincerely,
Michael
Product reviews
Michael
Beechfield Healthcare
4 years ago
Genevieve,
I'm sorry it does not meet your expectations but we've not received any complaints about the rollator before. We do have other rollators currently in stock - https://www.beechfieldhealthcare.ie/walking-aids/rollators.html
Please call the customer care team on 0818 989 353 and they will talk you through the rollators we have.
Rgds,
Michael
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