We’re very sorry to hear that you were disappointed with your recent order.
Please could you contact us directly at sales@bakerdays.com with your order details? We’ll be happy to check this for you and review the concerns raised.
Thank you for bringing this to our attention, and we look forward to resolving this with you.
Going back-and-forth for an order that failed to be delivered was quite frustrating. When the refund finally did arrive, I found out from checking my bank - not from being told by Bakerdays.
Product reviews
Marielle
bakerdays
3 months ago
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service or communication we aim to provide. We would really appreciate the opportunity to look into this further and make things right for you.
Please could you contact our team directly at sales@bakerdays.com
with your order details so we can assist you personally?
We look forward to hearing from you and resolving this for you as quickly as possible.
Dyddiad y pryniant: 22/01/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Excellent
Product reviews
Casey
bakerdays
3 months ago
Thanks for the great review — it means a lot to us! Until your next one 💛
We’re really sorry to hear this and understand how disappointing it must have been, especially for such an important 90th birthday. That’s certainly not the experience we want for our customers, particularly when a timed delivery has been paid for. Please contact us at sales@bakerdays.com so we can look into what happened and do our best to make this right for you.
Excellent! Friendly, fast, efficient. They made it very easy to order with them. They also respond by phone when prompted which is very impressive these days. Great Customer Service.
Product reviews
Casey
bakerdays
3 months ago
Thank you so much for this fantastic review! We’re delighted you loved the Lovely Lemon Drizzle cake and found the ordering process easy. It’s also great to hear our customer service team could help when you needed them — your kind words really mean a lot to us 😊 Until your next one!
Thanks for taking the time to leave such great feedback! We’re so pleased to hear you loved the lemon drizzle sponge and balanced icing. Can’t wait to welcome you back again 😊
Dyddiad y pryniant: 12/01/2026
0
Rhannwch
MB
mark blundell
Dilyswyd gan Feefo
4 months ago
What mark blundell said about bakerdays:
the service was very good.
Product reviews
Casey
bakerdays
3 months ago
Thank you for your feedback — we’re glad to hear the service was very good and that you liked the appearance of the cake.
We’re sorry the flavour wasn’t quite what you were expecting, and we understand how disappointing that can be. Please do get in touch with us at sales@bakerdays.com so we can look into this and do our best to make it right for you.
Thanks for taking the time to leave this review! We’re pleased to hear everything was easy to arrange and that the recipient was happy with their gift. Thanks again for choosing us 💛
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.