The wrong item was sent, they sent earrings instead!!!
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
We sincerely apologise for this error on our side and the unpleasant experience for you.
We hope you give Asrid & Miyu another chance to prove that our jewellery is lovely with great quality and service. We will email you to issue a personal apology.
Again , we are really sorry for the inconvenience.
Kind regards,
Astrid & Miyu
Customer Care Team
Cwsmer Dibynadwy
10 years ago
Can I please add a comment to say that after my bad experience Astrid & Miyu dealt with the problem very well. They contacted me and offered to forward the ring I ordered in the first instance without charge. They were very efficient and caring.
Product reviews
Cwsmer Dibynadwy
10 years ago
Very nice ring, you can change the size i sometimes I wear it on my little finger and sometimes on another
Dyddiad y pryniant: 23/11/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Not bad
Product reviews
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. We hope that you love your Make Me lucky horse hoe charm stud earrings and they bring you all the luck in the world.
Best,
Astrid & Miyu Team
The wrong colour was sent initially which was disappointing as it was a present for someone. However the issue was quickly rectified as they responded to my email and sent out the correct item almost...
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Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for your feedback. We apologise for the mistake which was made on our side.
We thrive to provide our customers with top quality products as well as service and we would like to make it up to you since this is not our standard. We truly hope that this experience hasn't changed your mind of Astrid & Miyu.
We will email you personally to issue a personal apology.
Product reviews
Dyddiad y pryniant: 22/12/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
very good
Product reviews
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. rose gold circle stud earrings are a great and stylish gift for your loved one or even a treat for yourself. We are excited to hear that your daughter loves yours. We hope that this pair will become her favour jewellery piece.
Best,
Astrid & Miyu Team
HI,
Thanks for leaving the feedback. We hope that yourself or your loved one loved the silver ear cuff and ear crawler. They make such a lovely statement piece.
Best,
Astrid & Miyu Team
Astrid and Miyu are my go to for delicate, pretty yet on trend jewellery. Always love their pieces. This was the first time I had to contact customer services but they responded within 12 hours and...
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Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. We as a young and growing company really appreciate it and thank you for the lovely words. Initial collection pieces such as your rose gold initial bracelet are lovely and thoughtful gifts for your loved ones or even a treat for yourself. :)
We hope you enjoying wearing yours.
Best,
Astrid & Miyu Team
HI,
Thanks for leaving the feedback. Infinity charm stud earrings as well as Snake Charmer ear crawler make lovely presents for loved ones r treat for yourself. You can wear them daily or add an extra sparkle on your special occasion.
Best,
Astrid & Miyu Team
They look great on however they are really small even for midi rings.
Product reviews
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. For now we only make our midi rings one size but we will take your feedback on board. We hope you enjoy wearing your tangled moon and tangled star silver midi rings.
Best,
Astrid & Miyu Team
The ring was delivered promptly and arrived beautifully wrapped. All I had to do was pop it in a net bag and I had a fantastic looking Christmas present. Brilliant!!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
