Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Fantastic service but disappointed with the price difference
Coming to stay in July. Overall the whole booking process was excellent. Fast and efficient. Only thing I am disappointed with which I phoned to query was the fact that bringing two 3 1/2 year olds...
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0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
sheffield
10 years ago
What Trusted Customer said about Alton Towers Holidays:
very good trip with my kids
recommend everyone
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
vver
Had a brill stay lovely helpfull staff lovely place. Will be back.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
RG14 5LA
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Worst Booking experience ever!
With offers not making sense, links pointing to missing pages and having to re-enter dates etc to test eligibility for new offers it was a complete nightmare.
It made it worse that we were against...
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Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for going out of your way to provide us with a little feedback regarding your booking experience.
I am sorry to read that our website fell below your expectations. I can completely understand that at some points during the year, whats on offer can be confusing due to the amount of special events and other activities going on at the Alton Towers Resort.
I will of course make our web team aware of your dissatisfaction in order to re asses and improve to meet our guests needs.
I do hope that despite this you and your family have a brilliant time at Alton Towers.
Warmest Regards,
Ben
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great customer service
Easy to use website and the customer service team called back to give me a better deal.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Derby
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Alton Towers online booking
I booked online, however I thought the website wasn't as user friendly as the previous one a couple of years ago. After a few attempts I was able to secure my booking. I certainly think there are...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Fantastic family trip
Online was really easy and the staff meeting and greeting and checking in on the day were amazingly helpful
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Manchester
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Difficult to browse!
Really hard to browse, I knew what I was looking for and even then hard to bring up on my mobile device.
Customer Care
Alton Towers Holidays
10 years ago
Good afternoon,
thanks for taking the time to rate your experience.
We do run quite extensive testing on all our booking platforms to ensure we are providing the best possible service to all our guests, this does include all desktop & mobile platforms.
I will of course let our web team know that you found it difficult to navigate as our website is always evolving to fit our customers needs.
Aside from this I do hope that you and your family have a fantastic trip to the Alton Towers resort.
Warm Regards,
Ben
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Eastbourne
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Hotel booking for enchanted village
Informative and very professional. Called me back when my mobile was out of service.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
