Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Excellent
Simple to book
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Booking swim & overnight stay
OK
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
It was simple and quick. Called as there were a few queries we had and the girl I spoke to was great; friendly and knowledgable.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Alton Towers Arabian Night Suite Annual Pass Boiking
Phone line was a bit noisy but operator was very helpful.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Not as we hoped this time
Quick & easy to book online however I couldn't see water park nor shark bait reef opening hours. I called the booking line & the lady I spoke with was very helpful & advised shark reef opening times...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for taking the time to inform us of your experiences with the Alton Towers resort.
I do regret that you had been informed of the incorrect opening times for Shark Bait Reef during the half term week at Alton Towers.
I can certainly see how this could be frustrating to learn when you attempted to plan your trip around the provided information.
I do hope that you can accept my apologies for any inconvenience caused to you and your family.
just to add, we keep records of all complaints in order for us to asses, improve and meet all our guests needs as we truly do value all the feedback we receive.
I would like to think that this does not reflect on what the entire park has to offer and we would of course love to see you and your family visit the Alton Towers resort again in the near future.
Warmest Regards,
Ben
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Booking at Alton Towers Resort
I was provided with examples of room sizes and prices across the range on offer, from Splash Landings through to Alton Towers hotel and the newer rooms.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Nottingham
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Phone conversation
Very helpful on the phone not sure if booking had gone though as error came up after booking.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Essex
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent Service
The lady who i spoke too was brilliant she knew everything. She was very helpful and caring.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
September
Lady was excelent on the phone and could not do enough to help
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Durham
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent service
Booked all on the phone. Very helpful lady. Very informative and clear. Also booked our dining reservation
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
