Allianz Assistance UK is no longer an active Feefo customer
Arddangos pob 1,259 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 years ago
AVOID IT
I have never had a worst experience with an insurance in my life. They claim to be an "Emergency travel insurance" but when I had a real emergency with my 2 year old daughter, on a recent trip to...
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Raymond
Allianz Assistance UK
9 years ago
Hello,
We’re very sorry to hear about your negative experience with us. We understand that a member of our travel team contacted you, apologizing for the difficulty you had faced, and the way in which your claim was handled.
We appreciate your time in providing us with your feedback as it helps to improve our services to better treat our customers.
If you have any further questions, or suggestions, please do not hesitate to get back in touch with us.
2
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 years ago
Good, but website functionality around 'age' could be better
Website gets a bit clunky if you change your age - it was my birthday approaching, so i selected the age I would be on the trip. However I then needed to change my age to correspond with my date of...
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0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
bristol
9 years ago
What Trusted Customer said about Allianz Assistance UK:
didn't like the on line quote
the web site was a bit finicky to use but when speaking to an associate they were very helpful. the first attempt at taking out cover failed for some reason although I submitted my card details. I...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 years ago
Easy to purchase with clear information. Documents received quickly via ema...
Easy to purchase with clear information. Documents received quickly via email which gave me all the info I'll need if I need assistance.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 years ago
Polite. Courteous. Value. Fast response
Polite and helpful service on the phone. Quick and satisfactory response with quote that was value for money and therefore accepted. Good insurance cover. Thank uou
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
9 years ago
What Trusted Customer said about Allianz Assistance UK:
Easy to do and great value annual travel insurance. Very happy with their G...
Easy to do and great value annual travel insurance. Very happy with their Gold product.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
9 years ago
What Trusted Customer said about Allianz Assistance UK:
Great service so far
We booked via the website so cannot comment on personal service.
Website was clear and easy to use.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
9 years ago
What Trusted Customer said about Allianz Assistance UK:
quick & easy to use. Nice to get a quote quickly without having to complete...
quick & easy to use. Nice to get a quote quickly without having to complete pages of questions.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 years ago
Good service by Allianz Global Assistance UK
Very easy to work. Great job. Everything at your fingertips.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
9 years ago
What Trusted Customer said about Allianz Assistance UK:
104 minutes. No answer and No call back.
Called twice today. On hold for 47minutes each. No answer on either call. It just hung up on me. No call back either.
Raymond
Allianz Assistance UK
9 years ago
Dear Mr Kaicer, thank you for your taking the time to give your feedback. Can I arrange a suitable time for one of our customer service representatives to call you today?
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We’re very sorry to hear about your negative experience with us. We understand that a member of our travel team contacted you, apologizing for the difficulty you had faced, and the way in which your claim was handled.
We appreciate your time in providing us with your feedback as it helps to improve our services to better treat our customers.
If you have any further questions, or suggestions, please do not hesitate to get back in touch with us.