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Allianz Assistance UK Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/allianz-assistance | Feefo

Arddangos pob 1,255 adolygiad

Cwsmer Dibynadwy

8 years ago

Dyddiad y pryniant: 05/03/2017

Excellent service by Allianz Global Assistance UK

Splendid service, good product, good price.

Gweld adolygiad cwsmer llawn

VICTOR GUSTAVO GONZALES CREVOISIER,IMOGEN KATRINA MASON,JAY MILAR GONZALES MASON,LUKE MATIAS GONZALES

8 years ago

Dyddiad y pryniant: 23/02/2017

What VICTOR GUSTAVO GONZALES CREVOISIER,IMOGEN KATRINA MASON,JAY MILAR GONZALES MASON,LUKE MATIAS GONZALES said about Allianz Assistance UK:

Excellent service by Allianz Global Assistance UK

Excellent

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

8 years ago

Dyddiad y pryniant: 13/02/2017

Easy and quick

Painless as I needed open end cover while a relative was in hospital abroad and unable to fly. Allianz was chosen as it as already linked to the flight and it needed sorting immediately.

Gweld adolygiad cwsmer llawn

Emily Smyth

8 years ago

Dyddiad y pryniant: 13/02/2017

What Emily Smyth said about Allianz Assistance UK:

Never Again

Terrible service. Staff did not know the prices or details of policies. Having had trouble with paying on website I phoned to pay. They took money then I looked at my account the next day and Allianz...

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Raymond

Allianz Assistance UK

8 years ago

Dear Emily,

Thank you for taking the time to leave your feedback.

We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.

I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.

Gweld adolygiad cwsmer llawn

Vanessa Graham

Thetford Norfolk

8 years ago

Dyddiad y pryniant: 16/02/2017

What Vanessa Graham said about Allianz Assistance UK:

making renewals simpler

I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow...

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Gweld adolygiad cwsmer llawn

john best

8 years ago

Dyddiad y pryniant: 03/02/2017

What john best said about Allianz Assistance UK:

problem resolved

Con men.... charged my bank account twice .for one payment. DO NOT TOUCH THIS COMPANY

Raymond

Allianz Assistance UK

8 years ago

Dear Mr. Best,

Thank you for taking the time to leave your feedback. We’re very sorry to hear about your negative experience with us.

Unfortunately, we had a technical problem on our website which meant that customers were restricted from viewing the final confirmation page. Those that refreshed the page and entered their payment details again meant that payment was taken in twice in error.

This error occurred on our website for only a few hours and we have since resolved this problem and have taken the appropriate steps to ensure it will not happen again.

We understand that the refund was undertaken by our customer service team, but should you have any questions, please feel free to contact us at your earliest convenience.

john best

8 years ago

dispute resolved, alas didnt reply to my original emails to let me know they had a problem their side, poor customer relations

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

8 years ago

Dyddiad y pryniant: 24/12/2016

AVOID IT

I have never had a worst experience with an insurance in my life. They claim to be an "Emergency travel insurance" but when I had a real emergency with my 2 year old daughter, on a recent trip to...

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Raymond

Allianz Assistance UK

8 years ago

Hello,

We’re very sorry to hear about your negative experience with us. We understand that a member of our travel team contacted you, apologizing for the difficulty you had faced, and the way in which your claim was handled.

We appreciate your time in providing us with your feedback as it helps to improve our services to better treat our customers.

If you have any further questions, or suggestions, please do not hesitate to get back in touch with us.

Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

8 years ago

Dyddiad y pryniant: 24/01/2017

Good, but website functionality around 'age' could be better

Website gets a bit clunky if you change your age - it was my birthday approaching, so i selected the age I would be on the trip. However I then needed to change my age to correspond with my date of...

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Gweld adolygiad cwsmer llawn

Jill Sweeney

bristol

8 years ago

Dyddiad y pryniant: 24/01/2017

What Jill Sweeney said about Allianz Assistance UK:

didn't like the on line quote

the web site was a bit finicky to use but when speaking to an associate they were very helpful. the first attempt at taking out cover failed for some reason although I submitted my card details. I...

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Gweld adolygiad cwsmer llawn

Cwsmer Dibynadwy

8 years ago

Dyddiad y pryniant: 18/01/2017