Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
Service
4
/5
5
4
3
2
1
78
41
16
7
18
160
ratings over the past year
Arddangos pob 502 adolygiad
KO
Katherine Okoye
1 year ago
Jesuloba
Ades Foods
1 year ago
Thank you for the positive feedback
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Good for African ingredients
Service was good. Probably won't buy the ready meals again as a bit disappointing overall but their other food stuffs, ingredients etc are very good
Customer Service Team
Ades Foods
1 year ago
Thank you for your feedback! We’re glad to hear you were pleased with our service and other food items.
However, we’re sorry to hear that the ready meals didn’t meet your expectations. We’d love to understand more about your experience and what went wrong so we can improve. Please feel free to send us an email at websupport@adesfoods.com, and we’ll be happy to look into it further.
Your input is invaluable to us, and we truly appreciate your time.
Kind regards,
Ades Online Team
0
Rhannwch
EZ
Eze
1 year ago
What Eze said about Ades Foods:
Good delivery service.
Jesuloba
Ades Foods
1 year ago
Thank you. We are glad to serve you.
0
Rhannwch
OO
Omobolanle Ogunnubi
Dewsbury
1 year ago
What Omobolanle Ogunnubi said about Ades Foods:
Top notch service
Service was great as always. Delivery was smooth and had updates all through the transaction stages.
Jesuloba
Ades Foods
1 year ago
Thank you. Feedbacks like this always motivate us to do better and always deliver the best.
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Great Costumer Service
I was pleased about the communication about my order and I was also glad that I received my order in time along with all I purchased with no substitutes
Jesuloba
Ades Foods
1 year ago
We are so glad you are pleased with your order and we want to see you again. Thank you.
0
Rhannwch
ME
MERCY
Leeds
1 year ago
Customer Service Team
Ades Foods
1 year ago
Thank you for your feedback, and we’re truly sorry that your experience with us fell short of expectations. At Ades Foods, we are committed to providing the best service and quality, and it’s disappointing to hear that we didn’t meet your standards this time.
We’d love the opportunity to make this right. Please reply to our email so we can address your concerns directly and work towards a resolution. Your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention.
Best regards,
Ades Online Team
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Not that good experience.
I always do click and collect.
The service was okay,according to what my husband said,but whoever selected all my groceries didn't do a great job at all.
I blamed it on whoever did it because of the...
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Customer Service Team
Ades Foods
1 year ago
Thank you for your feedback, and we’re sorry to hear about your disappointment with your recent Click and Collect experience. At Ades Foods, we strive to ensure that all items selected meet the highest quality standards, and it’s concerning to hear that this wasn’t the case for your order.
We’d like to understand more about what went wrong with the smoked turkey and honeycomb meat so we can address this with our team and prevent it from happening again. Please feel free to contact us directly at websupport@adesfoods.com to discuss this further.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards,
Ades Online Team
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Hit and miss
You can order items and then the sellers can say sorry we no longer have the item you wanted, meanwhile you've already bought ingredients to go with said item. Their customer service representative...
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Customer Service Team
Ades Foods
1 year ago
Thank you for your feedback, and we’re sorry for the inconvenience caused. Some of our items are in high demand, and while we strive to maintain accurate stock levels, there are rare occasions when availability can be affected. Please know we are actively working to improve our systems to avoid such occurrences in the future.
We’re also sorry to hear about your experience with our customer service. This isn’t the standard we aim for, and we’ll address this with the team to ensure all queries are handled with care and professionalism. Thank you for helping us improve!
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Win, win
It was perfect - arrived as advertised and the meat still frozen
Jesuloba
Ades Foods
1 year ago
What we say, we do. Thank you
0
Rhannwch
Cwsmer Dibynadwy
1 year ago
Customer Service Team
Ades Foods
1 year ago
Thank you for your feedback, and we’re truly sorry that your experience with us fell short of expectations. At Ades Foods, we are committed to providing the best service and quality, and it’s disappointing to hear that we didn’t meet your standards this time.
We’d love the opportunity to make this right. Please reply to our email so we can address your concerns directly and work towards a resolution. Your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention.
Best regards,
Ades Online Team
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..