We over paid and the accounts are still not clear to me and basic questions not answered. it's definately not 'gone above and beyond'. My stuff were being moved to the smaller unit without even...
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Simon Burnett
Metro Storage
2 years ago
Not very helpful leaving a one star review with no justification. If you cant be bothered to explain why you are not happy there is not a lot we can do to try and rectify the situation for you....which is frustrating as we work very hard to provide a good customer service to our customers...something that has been verified by the large no of 4 and 5 star reviews we have.
Simon Burnett
Metro Storage
2 years ago
We have reached out to you via Laura in Accounts and Gaius in Operations so we have gone above and beyond to try and resolve your issues. I notice that you haven't responded to my comments from 20th Feb...........disappointing
0
Rhannwch
BI
Billy
Dilyswyd gan Feefo
2 years ago
What Billy said about Metro Storage:
Maybe for New Customers, a welcome pack (PDF), with details of what I needed to know,
ie: can you go to your storage at any time when the shutters are down,
Each Metro Store could have a dedicated...
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Simon Burnett
Metro Storage
2 years ago
Many thanks for your review. We always send out a store specific welcome guide to new customers once they have completed the sign up process. It would appear you didnt receive yours...we will certainly look into this for you.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Very helpful team on the ground! Very flexible and easy to get the admin done. Happy with the service!
Simon Burnett
Metro Storage
2 years ago
Delighted we could assist you with your storage needs and we really appreciate your 5 stars - thank you!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Gauis, the person who attended me was very nice and helpful. Always with a
Gauis, the person who attended me was very nice and helpful. Always with a smile in his face and solving all my questions and problems.
Simon Burnett
Metro Storage
2 years ago
Thank you so much for the 5 star review and we will certainly make sure Gaius gets to see it. Delighted we could be of service...........
0
Rhannwch
OO
Olayinka Ojo Oladokun
Dilyswyd gan Feefo
Islington
2 years ago
What Olayinka Ojo Oladokun said about Metro Storage:
Exceptional service
Simon Burnett
Metro Storage
2 years ago
We really appreciate your 5 star review - thank you!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Very clean and good organised storage
Staff and specially Gaius are very helpful and friendly. I appreciate the storage for the cleanliness and good organized system to get in
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Excellent
Everything was well explained, on time and efficient. The refund was processed on time and there was a note posted to me to thank for the business. All exceptional, it was surprising to me how well...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Very happy with the service provided. We’re been customers for several years now and like how practical the whole system is and the storage unit facility.
Simon Burnett
Metro Storage
2 years ago
Many thanks for the very kind review...we really appreciate you taking the time to do it and for being a long term customer!
0
Rhannwch
LL
Lin Emille Lassen
Dilyswyd gan Feefo
Islington
2 years ago
What Lin Emille Lassen said about Metro Storage:
I’d recommend any day!
Amazing service and excellent facilities at a great price.
Simon Burnett
Metro Storage
2 years ago
We really appreciate the 5 star review.....thank you very much and we are delighted we could be of assistance!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
good, convenient
Simon Burnett
Metro Storage
2 years ago
Many thanks for the 5 stars and delighted we could help you with your storage needs!
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service..
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service..
