Recenze společnosti Ziggicig

Hi Tim, We understand your disappointment with the response you received and this has been escalated and addressed within the business so it doesn't happen again. We do have a certain stipulated period we have to allow before sending out replacement packages but the procedure has been misunderstood by a member of staff and they will be re-trained to address this . We do offer a tracked service but this incurs a higher cost . You can find this option at the checkout stage on our website. With regards to your original package we would be more than happy to send out a tracked replacement package to try to expedite things here and get you back up and running with your Liquids. That will leave today and should be with you in 48hrs. However we seem to have been supplied an incomplete address to send the package to in the first instance. One of our administrators has will be in touch with you to try to resolve this prior to sending out the replacement. We will need this by 2pm today please. The issue is that there is no street and only a house number provided. So that's why your parcel hasn't arrived it seems. You can respond to the admin's email to you don't have to share your address details on this review platform. Thanks