Recenze společnosti Victoria Falls Guide

Hi Roger Thanks for the review and pleased that you enjoyed the trip and all the activities that we booked for you - you certainly did some fantastic activities. I do apologies for the error on your pick up for the Siduli Hide unfortunately they had just moved from winter time to summer time and there was a confusion between the operator and ourselves. Thanks again for working with me and pleased that the the itinerary worked out just as you wanted. Kind Regards Boo Peel

Hi Julie Thank you so much for your lovely feedback on our booking service, we so are so pleased we could help with your planning, you were a pleasure to work with, I hope we can assist your again in the future. Enjoy the rest of your African adventure. Kind Regards Kelly :)

HI Harry Thank you for the review, we are pleased that Clint was able to put you on the fish and trust that you enjoyed this experience on the river. We do apologies that your Elephant Encounter was slightly delayed, I trust this did not spoil this activity for you. Thanks for the recommendation and for your business, it was a pleasure working with you. Kind Regards Boo Peel

Hi Catherine, Thank you for such a great review, you selected a good combination of activities and I am pleased to hear they all ran smoothly and the booking process was easy. I hope the Elephant Interaction and Cafe Dinner lived up to expectations. I look forward to assisting you again in the future. Kind Regards Stacey

Hi Adrian Thanks for the review, pleased that you enjoyed booking with us and found the payment and overall experience prompt and efficient. We do of course like to advise our clients on the best options for them in every situation and pleased that we could help. Thanks again and look forward to working with you should you decide to visit again. Kind Regards Boo Peel

Hi Asif, Thank you for a great review - I am most pleased to hear that everything ran smoothly as you did have a tight schedule however it is fantastic that you got to experience as much of Vic Falls as possible in the short time you had! We will pass your review on to the various operators and hope to be able to assist you again in the future Many Thanks Stacey

Hi Thank you for the review, unfortunately sometimes the transfers can be slightly delayed due to the clients from the hotel pickup before arriving late. We do apologies and trust that you enjoyed your time in Vic Falls. Kind Regards Boo Peel

Hi Ingrid Thank you so much for your lovely review. We are so pleased to have helped your with your activity booking and travel advise for your daughter. We look forward to assisting you again in the future. Kindest Regards, Kelly

Thank you for your review. The feedback from our clients on the products that we book are vital for us to maintain our high standards and we take each review very personally. However we represent hundreds of different activities and hotels, run and owned by a multitude of different operators. We don’t run or own any of the operations ourselves, we merely book them on your behalf as an independent booking agent, which has numerous advantages for our clients. We choose the best operators that we know of and won’t continue to book any that are below standard. We are based in Victoria Falls and we endeavour to experience all that we offer as often as we can, but this is also a momentous task, so we do also rely on customer feedback. We have sent your complaints to the Zambezi Canoe operation owner and are awaiting a full report back from them which we will relay to you via email. We apologise profusely on their behalf for the unacceptable service you received from them. Our aim and top priority at Victoria Falls Guide is to assist our clients with up-to-date and accurate information on a wide variety of products. Working with them to ensure that bookings are made efficiently and easily through one source, saving them time, money and stress. We are pleased that all the other activities that you booked through us (Bunji, Micro Lite and Livingstone Island and Devils Swim) went well. Kind Regards Boo Peel

Thank you for the review - pleased that you enjoyed the hotel and found our guides helpful and well informed. Kind Regards Boo Peel