Recenze společnosti Universal Fans

Hi there, Thanks for your feedback which is always welcome. It’s really lovely to hear you were happy with the product. We understand your frustration with the delay around the delivery of your product. While we strive to provide customers with a seamless shopping experience, of course certain factors will remain outside of our control, such as the issue encountered with the attempted delivery of your goods being unsuccessful. Delivery details can sometimes be missed when initially ordering your goods, or that depot locations are not always close to someone’s location, which is why we make a special mention of the importance of clear delivery instructions in the order confirmation email, due to couriers not being able to call beforehand and ask more questions. Please be mindful that the shipping process goes beyond our scope. Nonetheless, we care about you as a customer and we will pass your feedback on to our courier representative. If you have any further queries, please be sure to let us know as we’re only too happy to assist! Regards, The team at Universal Fans