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Recenze společnosti TriMech

Hodnoceno
Výjimečná
Služba
4.8
/5
Produkt
4.6
/5

5

4

3

2

1

199

18

3

1

2

223

hodnocení za poslední rok

Zobrazení všech 1,088 recenzí
Důvěryhodný zákazník
1 year ago
Datum nákupu: 14/07/2023
Cody had all the answers
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 22/06/2023
Quick and efficient!
0
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IA
Ian
1 year ago
Datum nákupu: 15/06/2023
Co říká Ian o TriMech:
He was patient and walked me through set up.
0
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CH
Christy
1 year ago
Datum nákupu: 07/05/2023
Co říká Christy o TriMech:
He was very knowledgeable of the software and the issue being discussed.
0
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MI
Michael
1 year ago
Datum nákupu: 16/05/2023
Co říká Michael o TriMech:
Direct, quick and professional support.
0
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BI
Bill
1 year ago
Datum nákupu: 17/05/2023
Co říká Bill o TriMech:
Very responsive and wanted to help to resolve my issue.
0
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JO
John
1 year ago
Datum nákupu: 22/06/2023
Co říká John o TriMech:
Excellent support from TriMech!
Support person was very knowledgeable, and resolved my issue right away.
0
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RY
Ryan
1 year ago
Datum nákupu: 06/05/2023
Co říká Ryan o TriMech:
Created a larger problem than the one they "tried" to solve...
Didn't really answer my question or help me, found half a solution then refused to help troubleshoot the new problem that created. Long story short, the problem still isn't fixed, spending any amount...

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Catherine
TriMech
1 year ago
Thank you for providing feedback regarding your experience with our technical support team. I’ve reviewed the call with the original representative to better understand how we can improve our interactions with clients in the future. Initial troubleshooting was conducted verbally to try and learn about your environment and to understand the issue in greater detail. After additional challenges arose from the troubleshooting steps, our team member requested to perform a remote session to take a live look of the issues on the computer, but the request was declined. One of our senior technical support representatives will follow up and continue troubleshooting efforts to resolve the issue. Thank you, Cat Felts Director, Client Success
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SA
Sam
1 year ago
Datum nákupu: 14/12/2022
Co říká Sam o TriMech:
A great listener and plenty knowledgeable!
Prasadh was easy to work with, listened to what I was saying well, and was knowledgeable about SolidWorks. Although I ended up solving the very odd issue on my own, I have no doubt Prasadh helped me...

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Důvěryhodný zákazník
1 year ago
Datum nákupu: 28/06/2023
Quick Response Time.
Quick to respond. Took care of the problem within 24 hours of submitting the request.
0
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O TriMech
Founded in and headquartered in Richmond, Virginia, USA, TriMech is a leading technology and business solutions partner for designers, engineers and manufacturers. For more than two decades, clients have trusted our experience and expertise. We don’t stop until we’ve helped you and your team improve your performance, be more profitable, and grow. In recent years, TriMech has grown to have more than 50 locations across four countries – the United States, Canada, the United Kingdom, and Ireland. Our 650 exceptional employees, including hundreds of application engineers, work in nine time zones and serve more than 30,000 clients.
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4991 Lake Brook Drive, Suite 300, Glen Allen, Virginia, 23060, United States
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O TriMech
Founded in and headquartered in Richmond, Virginia, USA, TriMech is a leading technology and business solutions partner for designers, engineers and manufacturers. For more than two decades, clients have trusted our experience and expertise. We don’t stop until we’ve helped you and your team improve your performance, be more profitable, and grow. In recent years, TriMech has grown to have more than 50 locations across four countries – the United States, Canada, the United Kingdom, and Ireland. Our 650 exceptional employees, including hundreds of application engineers, work in nine time zones and serve more than 30,000 clients.