Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze The Edinburgh Natural Skincare Company

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent

Recenze produktu

Datum nákupu: 20/07/2025

0

CT

Cynthia Tipper

Ověřeno Feefo

Lichfield

1 year ago

Co říká Cynthia Tipper o The Edinburgh Natural Skincare Company:

Makes my old skin feel softer

Order on line, great for free postage over £50

Recenze produktu

Datum nákupu: 19/07/2025

0

ML

Martina Lorayes

Ověřeno Feefo

1 year ago

Recenze produktu

Datum nákupu: 19/07/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Happy

Very easy

Recenze produktu

Datum nákupu: 19/07/2025

0

MK

Maureen Keelan

Ověřeno Feefo

Dundee

1 year ago

Co říká Maureen Keelan o The Edinburgh Natural Skincare Company:

Nice wee moisturiser.

The service is good, was easy to order, I used my loyalty points plus was sent a 20% code which was a great bonus.

Recenze produktu

Datum nákupu: 18/07/2025

0

DR

Dana Rostowfske

Ověřeno Feefo

West Bend, WI

1 year ago

Co říká Dana Rostowfske o The Edinburgh Natural Skincare Company:

Life-long Customer

Love this company! Found them when I was in Edinburgh in 2021 and I've used almost all their goodies. Would recommend!

Recenze produktu

Datum nákupu: 10/07/2025

0

JS

Jennifer Simpson

Ověřeno Feefo

Arbroath

1 year ago

Co říká Jennifer Simpson o The Edinburgh Natural Skincare Company:

Great Products, Terrible Service

These wonderful products are let down by very poor online customer service. I’m a new customer and I have emailed them twice - first time was over two weeks ago. I couldn’t activate my account as the...

Přečíst další

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

1 year ago

Thank you for your response. I have now received emails from you which have resolved my concerns. It’s a pity it happened when I placed my first two orders with you and I must admit I was quite surprised to receive no replies. Hopefully everything will be okay from here on. The products really are wonderful, I’ll have to visit the shop next time I’m in Edinburgh.

Recenze produktu

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

1 year ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

1 year ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

1 year ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Datum nákupu: 14/07/2025

0

NE

Neil

Ověřeno Feefo

1 year ago

Co říká Neil o The Edinburgh Natural Skincare Company:

Poor aftercare

My order arrived damaged and all over the box. I’ve emailed the company over a week ago and again a couple of days ago. I’ve filled in an online contact form and still not heard anything back. Such...

Přečíst další

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Recenze produktu

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Ilana

The Edinburgh Natural Skincare Company

1 year ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Datum nákupu: 12/07/2025

0

CW

Claudia Williams

Ověřeno Feefo

Chester

1 year ago

Co říká Claudia Williams o The Edinburgh Natural Skincare Company:

Fantastic company

Very easy to order and fast delivery it would be nice though if you could pay in 3 with PayPal that way you could spread the cost a little

Recenze produktu

Datum nákupu: 11/07/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

A great find, lovely fresh products, great packaging, ideal for gifting.

Delivered promptly, packaged well, no issues. Did not need to contact customer service.

Recenze produktu

Datum nákupu: 11/07/2025

0

Recenze společnosti The Edinburgh Natural Skincare Company

Eternal Anti Ageing Super Serum And Face Cream Bundle. With Black Lilac Seed Oil And Vitamin EVíce recenzí pro tento výrobek (39)Prohlédnout si stránku výrobkuExcellent skincare. Well done all xxxx

Symmetry Anti-Ageing Face Cream And Face Serum BundleVíce recenzí pro tento výrobek (16)Prohlédnout si stránku výrobkuFeels and smells good. Love the serum especially, use it every morning. Good value for money. Just not sure if I could take it on holiday, because of the squeeze top.

Exclusive Hiyori Facial Cleansing BarVíce recenzí pro tento výrobek (21)Prohlédnout si stránku výrobku

Ultra Rich Anti-Ageing Night Cream and Day Cream SetVíce recenzí pro tento výrobek (509)Prohlédnout si stránku výrobku

Eternal Anti Ageing Super Face Cream With Black Lilac And Vitamin E...Sumptious And LuxuriousVíce recenzí pro tento výrobek (79)Prohlédnout si stránku výrobkuVery happy with this cream. I use it for over a year and is excellent.

Reverie Hand Cream Bar...Solid Protection With A Fabulous ScentVíce recenzí pro tento výrobek (154)Prohlédnout si stránku výrobku

Symmetry Hand Cream Bar...For Hand Cream Connoisseurs. Hand Made In ScotlandVíce recenzí pro tento výrobek (102)Prohlédnout si stránku výrobku

Eternal Anti Ageing Super Face Cream With Black Lilac And Vitamin E...Sumptious And LuxuriousVíce recenzí pro tento výrobek (79)Prohlédnout si stránku výrobkuIt's perfect for normal to dry skin and just makes me feel refreshed!

Exclusive Hiyori Facial Cleansing BarVíce recenzí pro tento výrobek (21)Prohlédnout si stránku výrobkuThis cleansing bar is amazing it smells gorgeous and doesn't dry out your skin as some do and it lathers well too

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?