Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Edinburgh Natural Skincare Company Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/the-edinburgh-natural-skincare-company | Feefo

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Dana Rostowfske

West Bend, WI

19 hours ago

Datum nákupu: 10/07/2025

Co říká Dana Rostowfske o The Edinburgh Natural Skincare Company:

Life-long Customer

Love this company! Found them when I was in Edinburgh in 2021 and I've used almost all their goodies. Would recommend!

Recenze produktu

0

JS

Jennifer Simpson

Arbroath

1 day ago

Datum nákupu: 14/07/2025

Co říká Jennifer Simpson o The Edinburgh Natural Skincare Company:

Great Products, Terrible Service

These wonderful products are let down by very poor online customer service. I’m a new customer and I have emailed them twice - first time was over two weeks ago. I couldn’t activate my account as the...

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Ilana

The Edinburgh Natural Skincare Company

1 day ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

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Jennifer Simpson

22 hours ago

Thank you for your response. I have now received emails from you which have resolved my concerns. It’s a pity it happened when I placed my first two orders with you and I must admit I was quite surprised to receive no replies. Hopefully everything will be okay from here on. The products really are wonderful, I’ll have to visit the shop next time I’m in Edinburgh.

Recenze produktu

Ilana

The Edinburgh Natural Skincare Company

1 day ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

22 hours ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

1 day ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

22 hours ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

Ilana

The Edinburgh Natural Skincare Company

1 day ago

Dear Jennifer, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

JS

Jennifer Simpson

22 hours ago

Thank you for responding. I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you. Hopefully everything will be okay from here on. I’ll make sure to visit the shop next time I’m in Edinburgh

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Neil

2 days ago

Datum nákupu: 12/07/2025

Co říká Neil o The Edinburgh Natural Skincare Company:

Poor aftercare

My order arrived damaged and all over the box. I’ve emailed the company over a week ago and again a couple of days ago. I’ve filled in an online contact form and still not heard anything back. Such...

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Ilana

The Edinburgh Natural Skincare Company

23 hours ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Recenze produktu

Ilana

The Edinburgh Natural Skincare Company

23 hours ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

Ilana

The Edinburgh Natural Skincare Company

23 hours ago

Dear Neil, We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time. The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response. Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.

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Claudia Williams

Chester

6 days ago

Datum nákupu: 11/07/2025

Co říká Claudia Williams o The Edinburgh Natural Skincare Company:

Fantastic company

Very easy to order and fast delivery it would be nice though if you could pay in 3 with PayPal that way you could spread the cost a little

Recenze produktu

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Důvěryhodný zákazník

6 days ago

Datum nákupu: 11/07/2025

A great find, lovely fresh products, great packaging, ideal for gifting.

Delivered promptly, packaged well, no issues. Did not need to contact customer service.

Recenze produktu

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Roisin

Dornoch

8 days ago

Datum nákupu: 09/07/2025

Co říká Roisin o The Edinburgh Natural Skincare Company:

Great hand cream - best I’ve found!

Very easy to order

Recenze produktu

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Důvěryhodný zákazník

9 days ago

Datum nákupu: 08/07/2025

Look no further for fantastic moisture for your skin

Quick service.

Recenze produktu

0

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Mandy Ayling

Horsham

9 days ago

Datum nákupu: 08/07/2025

Co říká Mandy Ayling o The Edinburgh Natural Skincare Company:

Our roller ball perfume

Extremely easy to order and quick delivery with excellent packaging

Recenze produktu

0

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Gail McDonald-Tune

Topanga Canyon, Ca.

13 days ago

Datum nákupu: 02/07/2025

Recenze produktu

0

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Doris Schulte

13 days ago

Datum nákupu: 03/07/2025

Recenze produktu

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Recenze společnosti The Edinburgh Natural Skincare Company

Reverie Hand Cream Bar...Solid Protection With A Fabulous ScentVíce recenzí pro tento výrobek (131)Prohlédnout si stránku výrobku

Symmetry Hand Cream Bar...For Hand Cream Connoisseurs. Hand Made In ScotlandVíce recenzí pro tento výrobek (96)Prohlédnout si stránku výrobku

Eternal Anti Ageing Super Face Cream With Black Lilac And Vitamin E...Sumptious And LuxuriousVíce recenzí pro tento výrobek (49)Prohlédnout si stránku výrobkuIt's perfect for normal to dry skin and just makes me feel refreshed!

Exclusive Hiyori Facial Cleansing BarVíce recenzí pro tento výrobek (10)Prohlédnout si stránku výrobkuThis cleansing bar is amazing it smells gorgeous and doesn't dry out your skin as some do and it lathers well too

Luxury No.1 Hand Cream Bar Eco-RefillVíce recenzí pro tento výrobek (7)Prohlédnout si stránku výrobkuVery portable. Natural product Made in Scotland Works very well on my gardener’s hands 😊

Reverie Hand Cream Bar...Solid Protection With A Fabulous ScentVíce recenzí pro tento výrobek (131)Prohlédnout si stránku výrobkuI love the fragrance I use it on my neck for moisture and fragrance .

Eternal Anti-Ageing Face Cream And Face Serum Bundle.Více recenzí pro tento výrobek (36)Prohlédnout si stránku výrobku

Virgin Organic Hemp Seed Oil Super CleanserVíce recenzí pro tento výrobek (112)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?