Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Diamond Store Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/the-diamond-store | Feefo

Zobrazení všech 8,947 recenzí

Důvěryhodný zákazník

14 years ago

Datum nákupu: 20/04/2011

Great support in the purchase of a special item. Excellent after sales service to get…

Great support in the purchase of a special item. Excellent after sales service to get the ring to me at a specified date - no issues at all. Fully recommend them when you are considering asking that...

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The Diamond Store

13 years ago

We are so pleased you are happy with our customer service team We look forward to hearing from you again soon. Debbie

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 18/03/2011

Very pleased with The Diamond Store , they delivered on time to a tight schedule

The Diamond Store

13 years ago

Thank you for your feedback Les! We do hope to see you again soon at The Diamond Store. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 26/03/2011

I would give a rating of fair to poor. The product had not gone through the…

I would give a rating of fair to poor. The product had not gone through the finishing process i.e. not hallmarked and with a few scuffs. The customer services were very good (Michele) but rather than...

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The Diamond Store

14 years ago

Thanks for the feedback. You're right, you have waited a longtime for a ring which is not perfect. The annoying thing is that the original ring was made and dispatched promptly...it is the re-sizing of the ring that seems to have caused the problems. Please accept my sincere apologies for the problems you have had and I know Michelle will work hard to make sure you get a perfect ring back on your finger asap! Gary Ingram The Diamond Store

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 14/03/2011

I experienced numerous problems with The Diamond Store. Firstly, they did not advertise that rings in…

I experienced numerous problems with The Diamond Store. Firstly, they did not advertise that rings in smaller sizes would take up to six weeks to be delivered - which in my case meant that a 21st...

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The Diamond Store

14 years ago

I know we made a mistake with the delivery and I feel I truly did my utmost to solve the problem. I am sorry you still feel the way you do and obviously it is not our intention to have our customers feel this way about us. Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 03/03/2011

The ring I ordered took a little longer to be despatched than I was informed…

The ring I ordered took a little longer to be despatched than I was informed (via email) and when I rang the Diamond Store they weren't able to tell me when it would be despatched either!

The Diamond Store

13 years ago

We would like to apolgoise that the information of a delay had not been passed to you before you had called. We do our very best to get updates from our specialists and inform customers as soon as possible, unfortunately it seems you may have been one that slipped the net and we do apologise! We are pleased to hear that youre happy with the ring and do hope to see you again soon. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 20/03/2011

Typical man, I'd left ordering an eternity ring a little late. Diamond store managed to…

Typical man, I'd left ordering an eternity ring a little late. Diamond store managed to find a way of reducing their usual delivery time, getting the ring to me the day before my wife's birthday. She...

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The Diamond Store

13 years ago

We are so happy to hear that your wife loved her Birthday present! Thank you for the great feedback. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 02/05/2011

Thought the Service was great friendly staff

The Diamond Store

13 years ago

Thank you for your feedback, were pleased to hear that you found the staff here friendly! We do hope to see you again soon. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 04/05/2011

Good, quick service.

The Diamond Store

13 years ago

Thank you for taking the time to leave us feedback! It is very much appreciated. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 17/04/2011

The Sapphire in my ring arrived offset, which sadly ruined my engagement surprise, although the…

The Sapphire in my ring arrived offset, which sadly ruined my engagement surprise, although the customer service ladies were fantastic and very kind. I soon had my ring back as it should of been.

The Diamond Store

13 years ago

We are so grateful to have your feedback regarding your repair. Were please to know that we did manage to sort out the issue you had with your first ring and again do apologise for the fact that your engagement surprise was with a slightly offset ring! We are sure it was perfect anyway and ahe loves the ring! Congratulations. Kind Regards Roxanne

Recenze produktu

Důvěryhodný zákazník

14 years ago

Datum nákupu: 12/05/2011

I think that the diamond store is a great service as the people I spoke to…

I think that the diamond store is a great service as the people I spoke to and dealt with were extremely efficient, attentive and very responsive.

The Diamond Store

13 years ago

Thank you for your feedback Anita we do appreciate it, and take on board your comments. We are able to provide dimensions if not displayed on our site and we do offer a 30 day refund policy on these items as we understand its difficult until a customer has the item in the flesh as such. We hope to see you back at The Diamond Store again soon. Kindest regards Michelle

Recenze produktu

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O The Diamond Store

Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

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02084573362

Suite 17410, 20-22 Wenlock Road, London, Greater London, N1 7GU, United Kingdom

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Diamond Store

Certified 0.50CT Petra Platinum Engagement Ring H/SI2Více recenzí pro tento výrobek (2)Prohlédnout si stránku výrobku

Ruby 0.34ct And Diamond 9K Gold RingVíce recenzí pro tento výrobek (22)Prohlédnout si stránku výrobku

Engagement Ring Certified Diamond 0.25CT H/SI Low Set Chloe 18K GoldVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuThe ring itself is excellent

Sidestone Engagement Ring With 0.33ct of Diamonds set in 9K White GoldVíce recenzí pro tento výrobek (14)Prohlédnout si stránku výrobku

Pink Sapphire & 0.09CT Diamond Ring 9K Yellow GoldVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuRing very good and of a high quality and very competitive price.

JASMINE 18K White Gold Diamond ETERNITY RING 0.50CT G/VSVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobku

Emerald 5 x 3mm And Diamond 9K Gold RingVíce recenzí pro tento výrobek (7)Prohlédnout si stránku výrobku

Engagement Ring Certified Diamond 0.33CT H/SI High Set Chloe18K GoldVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuVery good looking ring for a great price!!

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?