I want to start off by saying that this is a great business that is offering an amazing service. My only feedback is that too many different people reached out to me too many times asking me if they...
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Cassandra Lazareff
Suiteness
9 years ago
Hi there -
Thank you so much for taking the time to share your feedback.
We appreciate your kind words about our service. We also thank you for the details regarding areas we can improve - we will take a closer look at our communication within the customer support team.
Thank you again and enjoy your stay!
Cassandra from Suiteness
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Důvěryhodný zákazník
9 years ago
It is frustrating that in your first market, Las Vegas, there were no suites on the Strip with 2 bed/2 bed configuration. The only one I found was at the RIO which is on the side of the highway and...
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Cherie
Suiteness
9 years ago
Hi there -
Thank you so much for your feedback! We aim to have the best inventory in each of our cities as well as creating the best user experience possible. Since we are not able to build our inventory to what would be ideal as hotels do control the layout and set up of their floors/rooms, we instead strive to seek the best rooms in each city to make sure we address the needs of our guests as best as possible. If it were up to us, we would have every configuration of rooms to accommodate groups of all kinds! However, given that we are only able to select from what is available at this time, it does put us at a disadvantage. Most hotels do not have more than 3 bedding options in two bedrooms in order to prevent crowding and for safety precautions.
We are travelers ourselves, aiming to create experiences that we ourselves would want to enjoy. Thank you for your feedback again and please let us know at concierge@suiteness.com or (415) 857-2359 if there's anything we can do for you.
Cherie from Suiteness
0
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Easy to use and great vacation!
I always got a response within an hour or two! Cherie was awesome and there were a few others who helped when she was out. Easy to book and the suite I got in Las Vegas was incredible for the money!
1
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Absolutely outstanding customer service. Prompt, helpful and friendly.
1
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Amazing Customer Service!!! I'm so glad I bumped into this site!!
This was one of the best experiences I had while searching for a suite!
I was looking for a place for my graduation after-party on the strip. I was almost ready to rip my head off!!! It is so...
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Jeanna
Suiteness
9 years ago
Susil,
Thank you so much for your amazing feedback, you were truly a pleasure to work with! It is always a delight to be able to help make the suite search less stressful. We are so glad to hear you enjoyed Suiteness.
We are looking forward to helping you and your friends with your future vacations. Congratulations on your Graduation and I hope you have a wonderful time!
Best,
Jeanna
6
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Důvěryhodný zákazník
9 years ago
Great user experience and customer service
Great user experience and customer service
2
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Suitness gave me one price and the hotel charged me another
Alexandria Fields
Suiteness
9 years ago
Hi Mark,
I am so sorry about this, we would never want you to pay more than what you were quoted! As promised during our call, I have reached out to both our hotel and technical team to understand the discrepancy and will make it a top priority to get it resolved. We will be issuing you a refund for the difference as soon as possible and will notify you once it has been completed.
We are truly sorry for any inconvenience this may have caused during your trip and do appreciate you bringing this to our attention. Please let us know if there is anything else we can do to rectify this issue.
Alexandria from Suiteness
Cherie
Suiteness
9 years ago
Hi Mark -
Thank you again for trusting Suiteness with your trip.
We've gone ahead and resolved the issue for the price difference due to a data error and would also additionally like to offer you a discount off your next stay with us. We know traveling is stressful and the last thing we would want to do is to create an experience we wouldn't want to enjoy ourselves.
Please reach out to us at concierge@suiteness.com or (415) 857-2359 if there's anything we could do for you,
Cherie from Suiteness
TC
Trusted Customer
9 years ago
Suitness service team contacted hotel and help solve my situation
2
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Very pleased! Will definitely share with all my friends!!
Suiteness offers a great service for those looking for connecting rooms! I've always wondered how the big Suites got booked. I always just assumed that those who could afford it, had people to call...
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1
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Suiteness:
Great Service! Straight to the point! Best way to look for suites
1
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Důvěryhodný zákazník
9 years ago
The booking process was smooth and the rates were better than even directly with the property
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
