Recenze společnosti Stephensons

Thanks for taking the time to leave us your review, it is appreciated.

Hi Kevin, Thank you for taking the time to leave us your review. We’ve just had a look at your order and it would appear that you paid our standard delivery fee for purchases under £70, which is £7. As we’re primarily a wholesaler, most of our customers qualify for free delivery (over £70) so this issue is not usually mentioned. The fee is there to ensure we are able to efficiently deploy our own fleet of vans, as well as the carrier service we use. Your review mentions that delivery was ‘almost 13 pounds’. This figure most likely comes from the delivery fee, plus the VAT (which totalled £12.60). Our products are listed on the web without VAT, as is the industry standard. This charge is then added on and listed automatically when a product is added to the basket. Apologies for any confusion. Thank you, however, for bringing all of these matters to our attention. We’ll take your comments into account concerning the delivery fee, as this is an ongoing discussion for us and the fee is reviewed frequently. Regarding the VAT, you’ll be pleased to know that we’re currently in the process of implementing a VAT-inclusive price into the product listing. This will be available online shortly. Thank you again for your review. We are always striving to improve and feedback like yours aids us in that endeavour. Kind regards, Chris North Customer Service Manager

Thanks so much for your kind words. Reviews like this really do make it worthwhile. We hope the pasta dishes are still looking great in your store and if you need any further help, please don't hesitate to contact us.

Hi Linda, Thank you for taking the time to leave us your thoughts, we're glad to hear everything was to your liking. Enjoy the V&B cutlery and if you ever need any help in the future, you know where to find us!

You're very, very welcome. We're glad to hear things went swimmingly and we really do appreciate you taking the time to leave us your thoughts.

Happy to hear the service was to your liking. We hope to help you again soon.

Thanks so much for your feedback, enjoy the gin glasses!

Thank you for taking the time to leave us your feedback. It genuinely is appreciated.