Theie website was great & looked really special, but the goods I received arrived in terrible torn packaging and missing the gift box. Customer services did respond to my email complaint quickly but...
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Recenze produktu
Steffans
Steffans
14 years ago
Thank you for your feedback. Unfortunately we are sent images of the packaging from the brand and these are what we use as images for packaging on every item. As your order was for a scarf there is different packaging, and it is a fault of our own that we have not made this cleared; and for any confusion we may have caused we apologise. In regards to the bag we offer sincere apologies, as we endeavour to provide the finest products for all of our customers. We hope that this rare slip in our usually extremely high standards does not affect you shopping with us here at Steffans in the future.
Steffans Internet Department
Datum nákupu: 18/04/2012
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
My third order from Steffans and as always proficient, friendly service. Thank you again Steffans.
I went to the MKT harborough branch and they didnt have what i required in stock. they phoned northampton store and got it put by & told them I would do an internet shop & to be prompt with it. I...
one of the 2 glass charms i originally ordered was out of stock so i provided 2 alternatives. I received both alternatives and not the other original charm. Very disappointed
Recenze produktu
Steffans
Steffans
14 years ago
Thank you for your feedback. Having checked through our systems it appears as if we sent you one glass bead in exchange for the out of stock bead, and also the bead that was on your original order. If this is not correct then please do not hesitate to contact us at online@steffans.co.uk or 01604 636957.
The Steffans Internet Team
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
