Steffans, and also a number of other Pandora stockists, had a special offer available, spend £125 or more and get a free Pandora bracelet. I ordered my £80 charm just before I received the...
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Steffans
Steffans
14 years ago
Thank you for your feedback. The promotion was only for single transactions over £125, and as we have to adhere to the strict rules set by Pandora, we were unable to honour your request of a multiple transaction gift. Please understand that these are rules set by the brand and not by Steffans as a company. By also researching your order it is unfortunate to find that it was placed on the 15th april 2012. Unfortunately, the limited time only, nationwide promotion from Pandora ran from the 16th-22nd April 2012 and, therefore, we would not have been able to honour your request even if your order had met the correct criteria. We apologise if our customer service was below your expectations, and are sincerely sorry if this circumstance culminates in you terminating your relationship with us at Steffans. We thank you again for your feedback and hope that in the future we regain your custom, as we frequently engage in brand specific promotions.
Frankie
Steffans Internet Department
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
