Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Spectrum Travel Insurance Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/spectrum-travel-insurance | Feefo

Zobrazení všech 3,293 recenzí

Christopher

5 years ago

Datum nákupu: 29/02/2020

Co říká Christopher o Spectrum Travel Insurance:

Criminals with contracts

This company are trying to wiggle out of all COVID-19 claims. Avoid at all cost. Now and in the future

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Colin

5 years ago

Datum nákupu: 12/03/2020

Co říká Colin o Spectrum Travel Insurance:

Abysmal - blanket rejection of any claim due to Covid-19, relying on vague wording in 'industry standard' policy exclusions.

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William

5 years ago

Datum nákupu: 08/03/2020

Co říká William o Spectrum Travel Insurance:

Good cover at a competitive price.

Good policy. Competitive price. Good cover.

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Lee

5 years ago

Datum nákupu: 12/03/2020

Co říká Lee o Spectrum Travel Insurance:

Quick and eady transaction.

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Kevin

5 years ago

Datum nákupu: 09/03/2020

Co říká Kevin o Spectrum Travel Insurance:

Extremely easy to identify the features of the policy to match with personal requirements

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 11/03/2020

Quick and easy to do

Good price and easy to apply

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Lewis

5 years ago

Datum nákupu: 12/03/2020

Co říká Lewis o Spectrum Travel Insurance:

Poor Customer Service

When I booked the insurance I noticed that I had entered the wrong year of birth. I immediately emailed them and have had no response apart from this email asking for a review. Priories?

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 13/03/2020

easy to book, easy to pay. I just hope we don't need it. and if we do then I can truly rate the service.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 07/03/2020

**********************

Good

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 27/01/2020

Unable to produce the correct Policy Document to match the cover purchased

Ive spent hours trying to buy a policy from this Insurer...paid a huge premium for the cover I wanted but repeatedly they send me the incorrect Policy Document detailing a much lower level of cover...

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TIF Group

Spectrum Travel Insurance

5 years ago

Hi there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm very sorry to hear you've received the wrong policy documents on multiple occasions - and would like to look into why this is. If you could email your policy number, full name, date of birth, postcode and email address to responses@tifgroup.co.uk and we can look into this for you, and resend your documentation. Many thanks, Hallie

Důvěryhodný zákazník

5 years ago

I have received a totally unapologetic letter from URV (Union Reeiseversicherung AG Complaints Administrator enclosing the correct Policy Document printed in such a way now as to be readable. Unbelievably, they then went on to say that the Policy had to be printed on an A5 document and couldn't be made any larger. Unfortunately I'm unable to reproduce the offending A5 document here, but suffice it to say that I am unable to read it, even using a magnifying glass. So no, I don't want to change my rating of their customer service other than to say that I would give zero stars (to include their Complaints Administration) if that were possible. CANT EVEN BOTHER TO APOLOGISE..they don't deserve to be in business.

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Neobdržel/a jste pozvánku k recenzi?

O Spectrum Travel Insurance

Spectrum Travel Insurance is a division of Citybond Holdings Ltd, which has been trading since 1983. As one of UK's leading direct sell travel insurance providers, we take great pride in our service and reputation. We aim to sell you the best insurance cover we can for your needs and, should you need to make a claim, to ensure it is dealt with quickly, fairly and efficiently. We are authorised and regulated by the Financial Conduct Authority.

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0800 840 7227

109 Elmers Road, Beckenham, Kent, BR3 4SY, United Kingdom

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