Product is ok, but the purchase experience is impersonal and mechanistic, staff sticking to a script
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. We have passed your feedback onto the relevant team to review in more detail.
Kind regards,
Scott
Recenze produktu
CX
SPCA Pet Insurance
3 years ago
Hi there,
As mentioned, we have passed your feedback to the relevant team to review. Please do not hesitate to reach out if you have any queries.
Kind regards,
Scott
The website was clear and easy to navigate although I would have appreciated more 'plain language' explanations of exclusions. Although I wasn't able to complete my insurance purchase online, someone...
Costumer service was amazing alone told me everything I need to no and moore thank u
0
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RF
Rene Ford
3 years ago
Datum nákupu: 17/01/2022
Co říká Rene Ford o SPCA Pet Insurance:
Although it was dissapointing that I could not complete set up via your website, the lady who helped me over the phone was amazing.
CX
SPCA Pet Insurance
3 years ago
Hi Rene,
Thank you for sharing your review with us, we are sorry to hear of any inconvenience caused. It is a pleasure to hear that you have enjoyed our service and that you have found a policy that is right for you. We appreciate you sharing your feedback with us, we have passed it on to the relevant team to review.
Kind regards,
Scott
Recenze produktu
CX
SPCA Pet Insurance
3 years ago
Hi Rene,
As previously mentioned, thank you for your feedback. If you have any queries regarding your policy, please do not hesitate to reach out.
Kind regards,
Scott
Staff member was very friendly and knowledgeable, answered all my questions, so I was sure of what I was getting.
Recenze produktu
0
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 01/01/2022
Straight forward to buy insurance.
Recenze produktu
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, we appreciate you bringing this to our attention. We have escalated your feedback to the relevant department to look into. If you would like to provide additional feedback, please reach out and that can be arranged accordingly.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.