Thank you for leaving your invaluable feedback, we are terribly sorry your experience did not match the expectations.
Albeit it might sometimes happen that a limited number of bags do have some cuts, which is an unavoidable eventuality during transportation, it seems by your description that some moisture has been absorbed in the pallets, growing in size and causing some of the bags to "explode".
This certainly should not have happened and we will be in contact with you privately.
In the meantime, we want to thank you as every feedback is vital to keep improving our services and products.
