Recenze společnosti Simply Wood Pellets

Hi Susan, thank you for taking the time to send us your feedback, every feedback is tremendously important for us to keep improving our service and products. I am very sorry to hear that the delivery fell short of being a satisfying experience. It is a rare occasion that a pallet tip during transport, however, generally that could happen during on/offloading procedures and generally due to human error. At this stage, I do not exactly know what exactly happened for this particular order as I seem not to find a record of the incident in July 2019, so we could not properly investigate what happened. We do take those incidents extremely seriously and we work very closely with our delivery partners to ensure they do not occur. We do know how annoying it must be having to collect pellets from the floor and having to deal with split bags, which naturally have to be handled with extra care. My suggestion for any future order would be to take some pictures of the split bags or of the pallet and send them to us on info@simplywoodpellets.co.uk We would then review the incident and work with you to find a satisfactory outcome. Again, please do accept our deepest apologies, and thank you for your feedback.

Hi Customer, thank you for taking the time to leave us your feedback. We thank you immensely for giving us 4* for service and we see you appreciated the quality of our product, for which we are very proud of. On rare occasions, some minor tears might happen in the bags, especially when the pallet is on/offloaded from the van. It is an issue we have been trying to resolve for a long time, but we always try to find a balance between using enough packaging to assure the product is delivered intact and not to use too much plastic for the respect of the planet. We hope to continue seeing you among our customers and we are certain that next time we will gain a full 5* review.

Hi Michelle, thank you for taking the time to leave your feedback, it is incredibly valuable for us to keep improving. We do work very closely with our delivery partners to ensure that all deliveries are spotless. Clearly, on this occasion, a bad aftertaste was left and this for us is unacceptable. Since your last order, at the end of 2018, we have dramatically improved our delivery service by working with the delivery company and passing over each and every feedback to be improved upon. We hope to see you among our clients so you can see the tremendous improvement our delivery partner made in the past two years.