I contacted Sensory Direct regarding a raffle we are holding for our Supported Ability football team. I received email replies and a generous donation of a pair of Ear Defenders. I am so very...
I wasn't sure which was the best resource for our needs, live chat gave me great advice and was extremely helpful. Items arrived in good time and were perfect for our needs. The child has really...
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Jan
Sensory Direct
9 years ago
Thank you for leaving a review for the chewbuddies you purchased from Sensory Direct. We are delighted to hear that you found our live chat so helpful and very pleased that the child is finding so much benefit from the chewbuddy. It's also lovely to hear how the other children are supporting him with this. Your comments will be very helpful to others and we really appreciate them.
The advice and information from staff was excellent and very professional and the delivery was fast and efficient.
Thank you
Jan
Sensory Direct
9 years ago
Thank you for your very helpful comments on the wobble cushion, lap pad and therapressure brush you purchased from Sensory Direct. It's always lovely to hear that our products are working so well and providing the benefit needed for the user. I'm sure other readers will find this helpful and we are delighted to have provided you with an excellent service.
Fantastically quick service, but a little expensive for products. Unfortunately one of the squashy balls we ordered leaked, so we had to throw it out after only a few days.
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Jan
Sensory Direct
9 years ago
Thank you for taking time to leave a review for the products you purchased from Sensory Direct. We are very pleased to hear that you were happy with our service and delivery and some of your products, but we are very sorry to hear that you experienced some disappointment. We aim to cater for all budgets and are continually reviewing products in an effort to provide 100% customer satisfaction. Your comments are therefore very valuable to us.
Ordering on the website was easy but product took 12 days to arrive, when I enquired they told me to go to Royal Mail but R.M. told me to go through them, I felt in limbo until it did arrive. I'd be...
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Jan
Sensory Direct
9 years ago
Hi
Thank you for taking the time to leave feedback on the sensory hug shirt you purchased from Sensory Direct. I'm very sorry to hear that your order took so long to arrive. I see that you placed your order on a Monday evening and it was despatched from our warehouse on the Wednesday. Unfortunately we don't use a tracking service for smaller orders with Royal Mail, just a signature on delivery, therefore we were unable to track this once it had left our warehouse. However it is regrettable that you felt "in limbo" until it arrived. Obviously if your parcel hadn't arrived we would have dealt with the situation appropriately. With larger orders we have a tracking service and next day delivery so we have control over these and can easily identify where a parcel is. Unfortunately this service is more expensive but guaranteed next working day. If I can be of further assistance with anything, please feel free to contact me. I hope that your child enjoys their hug shirt
Jan was so helpful and the products are excellent. Great value for money, too.
Jan
Sensory Direct
9 years ago
Thank you for taking time to leave a review for the sensory products you purchased from Sensory Direct. We are delighted to have provided you with an excellent service and thank you for your lovely comments and the helpful feedback you have left for others.
It was fab - it was the only store who stocked the talking mirror!
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Jan
Sensory Direct
9 years ago
Hi thanks for taking the time to leave feedback for the talking mirror you purchased from Sensory Direct. We are very happy to hear that you and your son are having so much fun with it and we are delighted to have provided you with an excellent service.
Easy to order from.
The little boy loved his sensory light.
Good value for money.
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Jan
Sensory Direct
9 years ago
Thank you for leaving feedback for the colour change mood light you bought from Sensory Direct. We are very happy to hear that you are pleased with your purchase and found it to be good value for money.
Company seems fine,light bought for disabled daughter not good,refractor top looked scratched and murky,and grating noise from rotating top when switched on
Jan
Sensory Direct
9 years ago
Thank you for taking the time to leave feedback for your recent purchase from Sensory Direct. We are very sorry to hear that you weren't happy with the product and really value your helpful comments. This is something we will look into further.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.