Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ROL Cruise

Zobrazení všech 25,686 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Xcelant

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review. We are delighted to hear that you had an excellent experience with us. We truly appreciate your feedback and look forward to helping you plan your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Always helpful on the phone - I'm hard of hearing and do not have home internet.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review. We're delighted to hear that you always find our team helpful on the phone. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Uniworld River Cruise down the Danube

Prompt telephone response, excellent customer service from Natalie Werrett. She went over and beyond trying to assist us and succeeded! We are very grateful for her professional and friendly...

Přečíst další

Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review. We're delighted to hear Natalie provided such excellent service and went above and beyond to assist you. We will be sure to pass on your kind comments. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

Colin Hawkins

Ověřeno Feefo

2 months ago

Co říká Colin Hawkins o ROL Cruise:

Excellent

Excellent knowledgeable service from Jo

Megan Hammond

ROL Cruise

2 months ago

Thank you for your wonderful review. We're delighted to hear that Jo provided you with excellent, knowledgeable service. We appreciate your feedback and look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

Ram Singh

Ověřeno Feefo

GBR

2 months ago

Co říká Ram Singh o ROL Cruise:

River Cruise

I was looking for a river cruise holiday. The agent Jake I dealt with was friendly, helpful and knowledgeable. He helped me to choose the ship and the cabin in a very reasonable price. I would...

Přečíst další

Megan Hammond

ROL Cruise

2 months ago

Thank you for your wonderful review. We're delighted to hear that Jake was friendly, helpful and knowledgeable, and that he helped you find the right river cruise, ship and cabin at a great price. Your recommendation means a great deal to us, and we're thrilled to hear you would book with ROL again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Helpful, expeditious and very pleasant

As always very pleasant staff member

Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review. We're delighted to hear that you found our team helpful, efficient and pleasant. It's wonderful to know that you've continued to receive such a positive experience from our staff. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Winter journey

They were very helpful. I was impressed they enquired if any of the party travelling needed assistance at the airport.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your kind review. We're delighted to hear that our team was so helpful and that you appreciated being asked about any assistance requirements at the airport. We believe it's important to ensure every aspect of your journey is as comfortable and stress-free as possible. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Always excellent.

Always polite, friendly and informative. They make sure you get a good cabin.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review. We're delighted to hear you found our team polite, friendly and informative. It's great to know we were able to help you find a cabin that suited your needs and ensure everything was arranged with confidence. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Laurie Knox

Ověřeno Feefo

GBR

2 months ago

Co říká Laurie Knox o ROL Cruise:

excellent value

Prompt and efficient

Megan Hammond

ROL Cruise

2 months ago

Thank you for your feedback. We're pleased to hear that you found our service prompt and efficient. We appreciate your support and look forward to helping you again in the future. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Excellent service as usual

Always gives an excellent attention to the customer's needs in a very professional manner. Will go out of their way to make sure every detail is what the customer wants and needs to make the holiday...

Přečíst další

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review. We are delighted to hear that our agent delivered such a professional service and provided an excellent experience. Your kind feedback is greatly appreciated, and we hope you have a wonderful time on your upcoming cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?